We toured Bluegrass during our search for an Assisted Living facility for my loved one. This facility was clean and cheerful. The people were professional and helpful. We liked this place. We only chose a different facility because they offered more financial help. Otherwise, we would have chosen this facility!
Acquaintance · August 2022 I've encouraged friends and family to check this place out before they go anywhere else.
The most positive thing I've experience is the staff interaction; they are friendly and very helpful. I'm not there as much as my brother who lives in town, but we have had no complaints at all. My brother who's a resident has plenty of space in his apartment, it also has a microwave and a small refrigerator. The food looks pretty good, and from what I've seen everyone gets the same meal. The residents are very friendly, they like to see visitors and people coming in. I've been there once while they had entertainment, and everyone there was friendly and happy. I also have another sibling that has moved in, so we are spreading the word!
Acquaintance · February 2021 The community communicates well with me, I have never had any issue with the community. I would definitely recommend this community to others and already have. The community has a very home-like atmosphere.
Acquaintance · December 2020 The rooms and overall layout of this community would be a four out of five. Before COVID we were able to eat some meals there with our loved one, and the food our be about a three out of five. We would recommend this community to others.
Acquaintance · February 2020 They do not provide transportation. They only call TARC which is not free and resident pays. Food is terrible. No special diet needs are met. Director never returns phone calls. Emergency call buttons are not answered promptly, sometimes 15 min. or more. They don't regularly check the batteries in call buttons. No maintenance man hired. No activities director at this time. Staff is not adequate and high turn over rate.
They cannot keep employees and have had 4 managers in 5 years. Owner lives in Calif. and Mexico and is never there. All kinds of promises made when Mom moved in - transportation, trips for fun, ect. never happened. Food is mostly carbs and overcooked. No fresh food hardly ever. Laundry washed all together- no separation of loads. Housekeeping in rooms not good. Floors are concrete with indoor/outdoor carpet , no padding so a fall means a broken bone. They have a locked Alzheimer wing. I shudder to think how it looks or is managed.
Acquaintance · December 2017 I have an aunt that I visit at your facility. I have noticed many improvements the last couple of weeks. It feels like a totally different atmosphere. We were considering moving her, Not now. The new director talked with our family for over 45 minutes. Now we have a tour for my uncle in place.
Thank you,
[Removed] & staff
On an excellent job.
Sincerely,
. [Removed]
Acquaintance · August 2017 Worse place in HC.see the news posts 8-21 Help can never be located inside when a resident needs help.Staff goes outside to smoke and leaves the residents inside alone..Staff changes way too often.Check with Hardin County to the count ambulance runs just this summer just from falls.Owner has little idea of what goes on ,he lives in California..So much more I could say.I regret ever placing mom there,it was a terrible mistake.
Our loved one is now in a safe and caring place. We immediately liked what we saw at Bluegrass, and [removed name] is simply amazing. I was told they go "above and beyond", and boy has that been true. [removed name] uses the perfect balance of patience and stern direction; all for the benefit of the residents. I would recommend Bluegrass, as long as it is being run by [removed name], to anyone.
My mother is doing better since her move to this community. I do feel she is safe, and receiving great care. They have a good staff at this community. They have been friendly,and helpful. They have nice meals, and good activities offered for the residents. Everything is working out well, and this is a community I would recommend.
Acquaintance · March 2017 My sister and I were so happy to secure a room at Bluegrass Assisted Living for our mother. The staff were so friendly and took a real interest in our mom. We could relax and not worry about her for the first time in a long time. We were hoping she would be able to remain at Bluegrass for many years, but unfortunately, she declined so rapidly, she had to leave assisted living and go into a nursing home. Based on our experience, we would recommend Bluegrass Assisted Living to anyone looking for a nice, caring facility at an affordable price.
Friendly caring staff. Homelike environment. The seniors there love the meals. The space is clean.
Mom has made friends since moving into this community. The staff are friendly, caring and take good care of her. The food is good and is homemade. The community is clean and they have a nice courtyard in the center of the community. They have daily arts and crafts, play games and offer morning exercise classes that have helped her with her walking.
Acquaintance · February 2016 My mother is suffering from severe dementia and was getting to be more than I could deal with. With your recommendation I decided to get a tour. They have been so helpful and seem to be really concerned about my mother and making her comfortable. Its a beautiful place and the workers are great. She has been there about 6 weeks and I have no complaints. Every time I have been there they appear to be really attentive and friendly. At first I was worried about leaving mom there but now I trust them totally. They have taken a lot of worry off my shoulders.
Acquaintance · August 2015 We have been pleased that my Dad has worked out in this facility. We found out very quickly that we could not care for my Dad living with us. Bluegrass Assisted Living facility was the best bet for the money and the staff.
I feel that Blue Grass could use a little common sense in doing things.
1. The TV mounted over the couch is an example of things gone wrong. How can you sit on the couch and stare at a blank wall with the tv behind you?
2. A better sign out sheet, listing whom/time out and of course time in. Saves a lot of turmoil when people are not accounted for.
Again it is a good facility and I have had fun times working the management staff.
Acquaintance · February 2014 Generally they do a good job here. It's a nice looking place, and it is well kept and clean. The staff are all very friendly and helpful. However, the problem seems to be that there are not enough of them. I feel like they're more worried about money than proper care, and haven't hired enough caregivers. During nights and weekends they seem very understaffed. We also had an issue with the emergency button necklaces the residents wear not being reliable.
Nice facilities but limited off site activities provided - one a month. Smaller number of units but cost per rooms is very reasonable. Altzheimer units available at a very reasonable rate too. Less then five minutes from my home.
