Clifton Heights

I was a patient in the rehab wing for a couple of weeks following a hospital emergency. I received good care and physical therapy. The management team and staff were great. The food was good as well.

The staff is amazing here food not great but what medical facilities is i was here 4 weeks and was treated good by everyone

This facility is horrible!!! ** Families and future residents please beware** Currently this building has no heat! My family member is freezing. Of the residents say anything or complained they are threatened to be forced out by the executive director Chris and nursing staff. This place is a money grab. Please don’t send your loved ones here.

My aunt came here for rehab recently and had a wonderful stay. She had a private room on the short term rehab hall and it was very clean and spacious. The therapists that worked with her were absolutely amazing. She was able to return home independently and we were all so happy about that. If you’re looking for an amazing rehab stay with good outcomes then bring your loved one here.

This place is horrible my family member is currently there and the CNA’s and Nurses are horrible. I have a family member there and they sent me a picture of a resident with maggots in their wound due to lack of care. She also told me there are currently bedbugs and roaches. No one ever answers the phone. The executive director Mr.Kellogg seems to cover up the things that go on there. I’ve spoke to him and he acts like he cares but doesn’t

New management! Reasonable pricing for care, new director shaping this facility to be the best in the area.

Does anyone ever look at these reviews? I look at them and they are all awful. Does this not raise a red flag that something needs to be done? I called again today about the phone in my loved ones room. Been trying to reach her for, this is the third day. Was like talking to a rock. Was met with an unfriendly, callous tone. Asked to speak to the executive director of the facility. Was supposedly transferred to her, Simone. Was on hold for 10 minutes and I finally hung up. No one ever answered. I have never seen anything like this. The following is the last review I submitted. Do you think anything has changed or improved? NO! I have contacted the nursing home countless times about not being able to reach my loved ones that are residents there. The phones are always out of order or they are moved to a place the person can’t reach it. My friend is bed fast. She cannot get up to get her phone. Her phone is always being placed on a table behind her head on a side table that she cannot reach. I have called everyday now for 4 days and asked if someone could check and see that she can reach her phone. Still no answer in her room. I live an hour away so I cannot be running up there at the drop of a hat to check her phone. When I call, the people there have personalities of a rock. Not helpful at all. They are incompetent. Always act like you are a major inconvenience. That never do what you ask the to do, like checking on your loved one or see that they can get to their phone. If you care anything about your loved one do not put them in Clifton Heights. If you have a loved one there get them out and move them someplace else immediately. If it is this much trouble to get someone to check a residents phone I can’t imagine what it would be like if there was a more serious issue.

My best friend was in here for 14 hrs and she had to call 911 for them to take her back to the hospital this facility had no bed side commode, she wasn’t given her medication, no one answered the call button, she wasn’t given any food and it was definitely the worse facility I’ve ever seen there wasn’t anyone to take her vitals, her blood pressure was extremely high when she got to the hospital 0 out of 10 and I do not recommend

If I could give this place 0 stars I would. Absolutely horrible. If someone is looking for a place for their mom or dad or even grandparents, DO NOT GO HERE. I REPEAT DO NOT PUT YOUR FAMILY IN THIS FACILITY. Let me save you from the nightmare. No one in this building cares about their patients. There is absolutely no communication within the employees or management. You can't even get them to pick up their own phone to speak to someone. I currently have a family member in this building and we are working on getting them out of here ASAP. Shut this place down please!!!!!!!!!

Terrible housekeeping. Poor management. The new company has no feelings towards staff or residents. Journey says they are making a lot but I have seen none. Very hostile work environment. Staff is constantly under the influence. Do not risk your certification/license.

Perfect example. Who is Robert Beam? This is Rick Logsdon, a friend of Hettie Kolter’s for over 50 years. This has got to be the worst nursing home in Kentucky. Hettie‘s phone never works. Never! I call to have someone check it. The patients phones are down. Seriously ! Every time I call. The patients phones are down. That’s garbage! I sat on hold for 28 minutes waiting for someone at her nurses station to ask them if they would check her phone. Never an answer. I have called the administrative person overseeing the nursing facility. Blah! Blah! Blah! never admitting the people that work there are incompetent. I have had my mother in a nursing home for several years. The Artria. It is fabulous. Excellent care. Never an incident that we are experiencing with Clifton Oaks. This place needs to be shut down. I’m going to report this place to ADP, and WAVE trouble shooter. .

This place makes me so sad. People can’t get their nails cleaned or cut, their hair doesn’t get brushed and gets matted and gross, they can’t get showers, they can’t get assistance out of bed, half of them can’t even get readjusted so they can feed themselves properly in the bed. There’s mold around the toilets. Many of the aides dont care, and the management doesn’t seem to care. They all hate the food. They don’t even get milk with their cereal or sugar with oatmeal, ketchup with French fries. If they want a salad they can have ranch dressing, that’s all, just ranch. It’s just sad here. No one should leave their loved one here. If they want “quality payor sources”, quality employees, etc sometimes you have to spend money to make money! You certainly have to put in the work and CARE! Why doesn’t the state shut this place down?

Clifton Heights is making strides in the right direction. Staff is friendly and willing to do what it takes to make the residents feel at home!!!!

I recently make a review and it was not a good one but they have now resolved the issue I do love this facility they are wonderful to work with and they do resolve anything they possibly can if it is in their control 😊.

Room was not cleaned. Bloody bogger pasted on wall. Bugs on floor. Bathroom so small my knees door. Didn't look like the photos . Horrible

Clifton Heights has had a makeover! It's so nice to see the resident's enjoying the new and updated dining room area. The fried chicken served for lunch last week was wonderful! You can really tell that the dietary care team members take pride in what they put on the plate!

You know it’s bad when the staff tells you they want someone to take legal action and to get them inspected. My mother has dementia and if they had got her paperwork from her PCP like they were told they would have known so, they also didn’t add my sister’s Power Of Attorney to my mother’s files. They fraudulently had my mother sign over her social security and saying their doctor hadn’t diagnosed my mother with dementia so they don’t believe it, even though her PCP did almost a year ago. Tell me how does a woman forget she has an almost 2yo granddaughter, forget her own daughter’s birthday by 4 years and think her son is her grandson.

Clearly this nursing home is under new management. The staff are smiling, the other residents look happy, and the food is awesome. We've had a great experience with the new Clifton!

I got my sobriety here so I am forever grateful,also like to say the photos on the main page are definitely misleading.I absolutely adore the staff and I still have some friends there I check on from time to time overall I like to thank Kyle for Amazingly great service and great support and respect and for keeping it a positive place to recover or long term, you have to be willing to do your part as well, you can't lose your own voice.This is an overall decent place to live I'm planning on visiting soon. But however to be fair I can only speak from my experience but I standby what I said about those photos on the website.

This place is disgusting. When you walk through the front door the smell of urine almost knocks you out. Gnats flying everywhere. Roaches crawling across the floor. Linen is disgusting, what linen you can find. You’ll pull “clean” linen off the cart just for it to have nasty brown stains all over it.

The place reeked of human excrement when I went to visit my brother

I've had a very positive experience at Clifton Oaks. Very nice people, excellent food !

One of the worst places I have ever been..I say this as a former nursing home an rehab facility worker..smelled of urine as soon as you enter the front door i was under their care for a week room was never sweep mopped cleaned in any way..showers in rooms don't work they want you to go to a shower room at end of hall where everyone takes showers only 2 times a week could only imagine how clean that was from the rest of their cleaning skills..had to ask them about meds an antibiotic is that they weren't giving on times they should have been it's a shame people have to be there that can't speak for their own well being..if u love your people don't send em here its not fit to house hogs in...

They are taking care of my mom and she is improving every day. The kindness has been very helpful to her recovery process. Thank you.

Well cared for. Good activities

Resident seem uncomfortable because help is very slow and there is no compassion involved. Parking for handicap is always taken by non handicap and employees. Visits by nurse staffing seems unavailable.

They treat me the way they would wanted to be treated if they were a patient here

This place is always dirty! Staff is less than efficient, care is questionable and dietary is a joke! I have made multiple complaints and nothing is ever changed!

It’s great to work with a company that puts money into their building. Fresh paint throughout hallways equals a brighter and cheerier environment for both residents and team members!

New management and staff are working hard to vamp up the building patient care is getting better and better, they are taking care of moms needs , mom seems to like her care givers , she smile when they come into her room and has actually told me “they take good care of me”

I honestly can say that my experience here was great they gave me the tools and the courage to take on life again and I'm very very grateful that I was given this opportunity to get myself straight including with my dependency and my physical defects I was able to make a change for the better

Very kind during my stay there and the staff were on top of their game at all times.

Had great caring helpful staff would recommend to anyone

The wound nurse takes her job very serious at Clifton Oaks. She goes above and beyond in her duties as wound nurse. I would tell anyone who has wound to go to Clifton Oaks and get the care it takes for a wound to heal.

I am using a friend's account, so I can rate this horrible facility! W. Risinger: Thís was the most horrible experience I could have ever encountered in my adulthood. After losing half of my leg, as if that wasn't a huge change in my life, I was transferred to this horrible nightmare. The first three days of being there I never received my pain med. I asked for them all day long and I kept getting the run around. I finally received my med on day shift, but night shift ignored me and my request the entire time I was there (a month). That lady never EVER, not even once, brought me my pain med. I JUST HAD MY LEG AMPUTATED for God's sake. Was she taking my medicine instead of bringing it to me? I bet if you look at my MARS, she more than likely signed off on it. Then you have Tonya, another rude selfish nurse, who had the audacity to ask me "if I was mad bc I lost my leg". She wasnt asking this in a questionable manner, this was more of a smart-elic type of statement. Thats not something a nurse who is supposed to remain professional at all times, should be asking anybody let alone a PT. I can complain for hours about all the horrible things that happened at this facility, but this is something I need to speak to Corporate about. I do not recommend anybody to this facility. If you love the family member you are thinking about sending to this place, RUN! You will not get adequate care. Most of these complaints should go back to the Administrator of that facility. He/she needs to get out of their office and straighten this place up, before the STATE shuts it down!! REAL TALK After reading the majority of the reviews, I have discovered this is an ongoing problem at this facility. Seems like someone is not taking these complaints seriously. Some of the 5star ratings are from their own employees. Probably to bump their rating up a little. Reviews are set in place for a person, that was previously a patient, to leave a comment for others to read, whether it is good or bad, that may be interested in this facility. Not for their employees.

I've been in Clifton Oaks Care Center for over two weeks now. I'm not happy with the medical staff. The aides and almost everybody do not listen. The food here is edible, but it's nothing special. They tried to get the meals here on time and bring snacks around. This facility is quite old, and you can see where they've had to make some repairs. My room has a TV. They have physical therapy here and people that do arts and crafts. They have groups and have trips to lunch outside.

So my review is based upon my experience with the Lotus program. Because of the support and program curriculum I have gained more confidence in my sobriety, I've been given the stability I needed to get on my feet. My future is brighter now thanks to all the staff here and the care they provide.

I can never understand why these places are allowed to get away with being terrible. Where to even begin! I spent seven weeks there and I was only able to wash my hair twice despite asking multiple times! I only got a full sponge bath once. It would take days to get me something I would ask for like a new pillowcase. The air conditioning didn’t work well, I was constantly reminding them of my doctors orders. I missed an appointment because they didn’t put it in the system. I was constantly getting horrible attitudes from the CNAs and caught one on her phone three times! She definitely did not want to actually work at her job. She even had her headphones on and ignored my call light one night. They ran out of my pain medication and lied about it to my face and they opened my mail and didn't give it to me. Do not send a family member here unless you live near by and can check on them!

My stay at Clifton Oaks came with a lot of help from staff. They were very professional and courteous to my needs. I was in the Lotus Recovery program for alcoholism and physical therapy for my heart I had an operation and they did physical therapy to help me walk and talk and talk. Thank you from me to Dez & Beth my peer support of Lotus to help with my recovery process. The classes were very helpful and gave me coping skills that I can use outside of the program. My peer support was very knowledgeable about recovery I recommend anyone who is dealing with addiction to join this program for great tools in recovery. Thank you Clifton Oates Care center and the Lotus Recovery program. Truly grateful LeByron " LB" Martin Sr.😀💕

Great place and the staff is very freindly.Like being here.

I am so very grateful for this place and this program are Clifton Oaks,Lotus has been more than I ever expected as far as the support from staff as well as other clients and the resources that have been made available to me that I was so very in need of!! I love everything about the program and plan on staying active in it even when after I leave here. I can't imagine not being a part of this awesome opportunity to help bring recovery to others that are also facing physical disabilities like myself and continue to share my strength and hope like it's being so freely and generously given to me. It's a blessing everyday and I'm grateful to say the least...Thank you

I've been here 11 months ...the new management has started to make a turn around. I came for wound care and the lotus addiction recovery...( dez and Beth) my peer support is awesome this place saved me n gave my life back. As well as down to the house keeper...D'Angelo the guy house keeper had done great at turning the building around. I can honestly say that this place had a rough start but they are defiantly improving! They helped me so much and I am bout to be released tomarow and would have not made it this far without the clifton oaks care team

Love this place❤️❤️❤️ Staff are like family and they want to make things right!!

DO NOT ALLOW your loved ones near this place if at all possible. This place is dirty, needs serious repairs. The pics on the website are deceptive. Night shift steals the patients meds by telling them their cut off. Hoping the patient does not complain and when they do, they claim the pharmacy messed up. 😔😬😡

I am a resident currently and the staff here does that not treat its residents very well. Now there are some nurse's and cna's that are nice but there are more who don't. I wouldn't recommend this place at all if you care about your friend or family member.

My nephew is a patient there. He had a massive stroke. I have called several times and no one answers and still waiting after 2 weeks for a call back. He was put in a bed without rails and fell out and blacked both eyes and put a knot on his head. Which could have been prevented if he had been put in a bed with rails. Also a nurse jerked his feeding tube out and between the fall and the feeding tube he had to be taken to an emergency room. He has informed me that he has not been given a bath since he's been there. And I need to talk to someone to discuss what has happened to him and what is not being done for him. UPDATE I have met with Ms. Jennifer and I am beyond happy on how fast she addressed my complaints and acted upon them. Yesterday after visiting Clifton Oaks I left with a better overall feeling with their care. Communication is a must. I was very pleased with the center and everyone was so friendly and kind. We need more people in the medical field like those at Clifton Oaks!!!

The **NEW**Clifton Oaks TEAM is a team that will make it happen. Everyone has a common goal of making this diamond 💎 shine. Would love to welcome any new employee or resident into our family.

The worse place ever they was not using gloves its a mess and my father would still be alive if he went somewhere else they killing folks with covid

They treated my boyfriend like he was nobody. Didn't do his bandage changeable wound care as directed so his foot didn't heal back properly. The nursing staff were, "Too Busy" to help him walk outside for almost 24 hours straight. He complained about the staff the entire time he was there. They need to shut this place down ASAP!!!

I LIVE NEXT DOOR TO THIS AWFUL FACILITY!!! I HAVE BEEN AWAKENED BY YOUR STAFF AT 3 IN THE MORNING!!!!! I AM DISABLED AND DO NOT APPRECIATE THE NOISE!!! THERE WAS AN OLD CHAIR YOUR EMPLOYEES THREW OVER THE FENCE!!! I LEFT A MESSAGE, IF I DO NOT RECEIVE A CALL BACK I WILL START CALLING ALL THE NEWS CHANNELS!!! AND THE COURIER-JOURNAL!!! I HAVE PICTURES!!! I THOUGHT THE OWNERS AND THEIR STAFF WERE QUALIFIED TO BE IN THIS PROFESSION TO TAKE CARE IF OUR LOVED ONES!!!! I CAN NOT TELL...