Colonial Heights Senior Living

It’s a warehouse environment where the people are just lumps. The independent living is full of people that are far too gone to be independent. There is nothing to do, the activities are awful. Outings don’t exist. The food is not good and consists of barely warmed prepared food- no cooking here and very cheap quality. Nothing is truly fresh. Meals and choices are not always well balanced and they often run out of staples like butter. Some of the wait staff is attentive but most are resentful and seem not to want to deal with “those old people” Publicly the people just “love it” but not in private conversations. The “ new” company is clearly in trouble. There is no onsite management that can do anything. There’s more. Space is limited here. Don’t be fooled by Colonial Heights. If you care about your loved one don’t park them here.

The staff is superb. They are very caring, always pleasant, and work extremely hard to offer help when we need it--really more like family than staff. There is a wide range of well-planned apartment sizes and options. The food is, of course, institutional, but very good and includes something for everyone. Beautiful grounds, nice places to relax outside with friends when weather permits. Exercise facilities, lots of varied activities, small beauty shop, etc. A very friendly community.

My father-in-law moved to Colonial Heights and Gardens and they pay attention to their residents. They don't just say, "Okay, go sit in your apartment until we call you for dinner." There are activities and they're checking in on them. They have a bus that takes residents to go shopping if they don't have some other form of transportation. You can arrange it. They have volunteers that can arrange to drive people to doctor's appointments as long as they're within a five-mile range from the facility. They have activities. They have bingo and they have people that come in and perform and sing. For instance, they have a Thanksgiving dinner that they'll have planned and you can schedule to have dinner with your family. For Halloween, they had trick or treating. I know for the 4th of July in the summer, they do a barbecue where they invite family members to come. So, they keep them active. They sometimes have trips where they go to movies or events that are happening locally as long as people sign up for them and they have enough buses that transport them to the event. The facility is nice, pretty, comfortable, and clean. The staff is all nice, but when they need to be stern, especially a grouchy old man like my father-in-law where he's like, "No, I don't want to go down to dinner." they would say "No, come on, you got to move. Let's go." They serve three meals a day. They go to the dining room to their assigned seating and they serve them. They have cards, even Taichi, and a little chair yoga. Compared to other ones, they are reasonable.

The amenities here were nice. They have all kinds of activities and they have a kitchen where you can do some of your own cooking if you choose to. The meals are provided and they said if you couldn't make it down to the dining area that they would bring them up to your room, which is good. Everything was great. The apartment had a bedroom that is separate, and then the living room and the dining room were made in the same place, but they were big enough where you can keep them separate. So it was really nice. All the people that we met seemed really nice too, and they were doing their job and everything was OK.

My parents moved here about a month ago. We chose it because it's a referral and pretty much kind of the only one that had something available. It's a very clean and very nice place. They've been there a month, so they've been dealing with a lot of doctor's appointments. I can't say that they've settled down enough to do any activities. The staff is very friendly and very helpful. They are very caring and very thorough. They have a good variety of food. They have good cooks and good servers.

I liked it, but I don't think it's right for my mother. I liked the setting, where it was. The rooms were very nice, very clean. The staff was very cordial and nice, and they were very professional. I would recommend it for people to check it out. The people were very, very nice. The one-bedroom apartment is wonderful, but I had to be put on a waiting list, so I had to wait. I did get to talk to some of the residents, they were very nice, they liked living there, and the people were very friendly, nice. They keep everything very clean.

My loved one is here. It seems to be very nice and offers what one would need. Her apartment is adequate and clean. The dining area is very nice, clean, and efficient. Food is fairly good. They have some activities. The staff seems very nice and caring.

My mom was here. The room that she had was nice and spacious with a well-equipped bathroom. The dining room was in the housing area for the memory care patients. It was nice and clean. It was a really nice place. However, they didn’t have enough skill or care to handle my mom’s condition. The facilities were good, and the people were really nice.