The staff works hard but is in need of help
Overall experience, for my Mom, was negative. First two days the workers were great. Nice and attentive. And the facility is clean for the most part. After that, it wasn't good. I came in one morning to find the HELP call button on the floor and obviously out of reach. Mom was told she had to wait at least 24 hours for IV meds because the facility didn't have a machine to deliver the meds. Unacceptable. DO NOT take a loved one to this facility.
Do not send your loved ones to this facility.
My experience at this facility was a living nightmare! I have been out of this facility for almost a year but they still have me listed as an “in patient “ even though I called numerous times to which I was told the issue was resolved last December in 2023… obviously it hasn’t been resolved as of July 2024! Due to their failure to properly update their records I can not order medical supplies I MUST HAVE in order to live!!!!! My next course of action is to report this facility to all government agencies to look into this matter in order to ensure that this facility has not received payments for which they fraudulently claimed!
Their failure to comply with updated records is unacceptable and causing me unnecessary problems and stress for which I should not have to deal with nor deserve to suffer the consequences of their incompetence!!!
This place is awful we went to visit my moms sister the food is bad the bathroom dirty don’t ever put your love ones in here and don’t come hear
Unspecified · February 2024 Never has anything in stock!!! Always out of colostomy bags. They're rude and nasty to my sister (S. Biszmaier). I'm her sister speaking. 3rd shift treats her wrong. The cna's are racist. They don't treat her like they do her roommate which is black. Either something is done about it or the state will be contacted along with her attorney
Unspecified · January 2024 The first thing when I got looked to park, and that's when I noticed two employees getting out of their vehicle's. Each one in a handicap spot with no visible permit either car. And I looked because I have a permit to park there. Filthy, nasty rooms and bathroom had poop on the floor from the day before.
Unspecified · August 2023 Absolutely the worst place for your loved ones!!! They took my mom to the hospital severely malnourished (hospital words) on 8/09/23, did not inform them of any next of kin. The hospital contacted next of kin through social media on August 18, 2023 to make decision to remove her from life support. Since then I have called multiple times every day to inquire about her personal belongings and no one will return my calls and now they won't answer the phones. My mom passed on August 19, 2023. This has already been a very difficult decision and experience and all I wanted was to be able to pick up her belongings. They had me listed with a current phone number as her daughter and never contacted me. I live out of state and needed to plan to pick up her belongings but now they will not answer the phones. I have contacted the medical board as of 8/24/23 @ 2:35 after 2 more attempts to reach the facility where they did not answer either number listed for them. This place is a disgrace !!!
I would give it a negative stars if I could.I was a patient there for rehab on my leg. They did nothing for me. They didn't give me my home meds like my epilepsy meds and pain meds. I had surgery on my leg. They had big Roaches. They left me with a dirty diaper more than once after hitting the call button. They rarely even answered the call light. They kept charging my insurance and got my disability even after I was discharged. I had to call multiple times to get this matter fixed. It boils down to...NEVER GO THERE! NEVER SEND YOUR LOVED ONE THERE! I BEG YOU. I know from experience, I was a patient there.
To post this i have to give a star but know Im not giving no stars this place needs to be shut down... thanks to this people my momma was good until a couple weeks ago when they decided to try and kill her. So we are fighting to keep her alive i would advise not to send your loved ones here they dont care about no one but their pay check. And i be damed they treat my momma like this ever again. Hope something can be done to close this for good. By the way she didn't make it she was to far gone for us an the hospital to save her...
They have some good staff and some good managers lol
LaNesha the scheduler is awesome!
Great cna tha do care about their patients there
I love the services the they give a landmark staff are always helpful.
I love this place I really don’t know where to start it has seen it’s up’s and downs but you can see the improvement the patients are treated like family and the workers give great care it’s a new team for great things.
Great facility! Friendly staff who know what they are doing and who work hard! Definitely a thumbs up from me.
I love the employees there great environment and friendly service
Unspecified · November 2022 New team making terrific changes for their residents.
The past couple years have put a strain on healthcare and the new team is getting it back on track. Great therapy, skilled nursing team, activities, and dining. Keep up the strong work!
Unspecified · November 2022 This is the worst facility I have ever dealt with. No one ever picks up there phone and they will not let you leave a voice-mail. They don't check on anyone there. My dad was there with a swollen arm for two days. And when I told them the response was that no one noticed that his arm was swollen when clearly you can see it. The workers are rude and they dont take people seriously about the loved ones that they have there. I would never recommend this place to anyone. And it really needs to be shutdown.
