StoryPoint Louisville East

I have been here almost a month and feel totally at home. The food is excellent, the facility is extremely clean and the staff wonderfully responsive to our needs. As a wheelchair user, I am totally comfortable and recommend Story Point East to anyone contemplating a move.

I have been a resident here since August 1 of 2025. At first, I was unhappy living here because it was such a big change of space. But after I maid Friends and found my way around the facility with activities, The improved food venue and very friendly staff. As far as Maintenance Brian is a main maintenance man and he is very responsive whenever there’s an issue such as water leak in my apartment he is there almost immediately now I feel that this is perfect setting for me and actually would never move from here if I had a choice. ,

Be ware of bed bugs i live in the first floor and they don't do nothing about it

Ɓrian has been so ĥelpful making my apartment truly a home that it is almost embarrassing. Most helpful maintenance person ever!

I just wanted to share how thrilled my wife and I are with the care my mother-in-law is receiving at StoryPoint East Assisted Living (next to Oxmoor Center). She has been a resident there for less than a year and it has been great. Beth, the executive director, and Deb, her senior lead receptionist, are fantastic. They are so friendly, very nice, and always have a smile on their face. They are so warm and approachable and very knowledgeable. They promptly provide us with an answer to any question we ask. The remainder of the staff are not only friendly, but they are also compassionate, well-trained, and super responsive to everyone’s needs. The facility itself is clean, odor-free, and very accessible, plus it’s pet friendly, and well -maintained. The dining experience is impressive with nutritious, chef prepared meals. I often wonder how the chef manages to please so many people! Beyond that, they take great care of the residents with many services while providing a comforting atmosphere that balances independence with needed assistance. My wife no longer has to worry about her mom, knowing she is in such capable hands. We toured and explored various assisted living facilities prior to choosing StoryPoint East. I highly recommend taking a personal tour to see it all for yourself. We feel very blessed to have found StoryPoint East for our mom’s new home. They are definitely a five star facility!

Our entire family is grateful for our Mom having enjoyed living in her comfortable, cozy independent living apartment for 11+ years at Storypoint Louisville East (formerly called Oxmoor Lodge). Benefits such as, access to meals in the dining room, various planned activities/events to connect with other residents, and opportunities to create new friendships in her golden years are some of the many highlights. The management team and staff were always accommodating of our big ole family gatherings, especially celebrating our Matriarch's 90th birthday in the dining room. Or, even privately scheduling meals/events/tea parties with our Mom in smaller rooms, on occasion were also wonderful. Not only did Mom make good friends here, these relationships extended to her adult children. We highly recommend Storypoint!

I cannot say enough wonderful things about Bryan, the maintenance professional, at StoryPoint East Assisted Living (next to Oxmoor Mall). His skill level across all areas of his trade is truly exceptional. Whether it’s plumbing, electrical work, general repairs, preventative maintenance, etc. Bryan handles every task with expertise and precision. It’s clear that he has extensive knowledge and takes great pride in doing the job right the first time. Bryan is incredibly prompt when responding to maintenance requests and follows through consistently until the issue is fully resolved. Nothing gets overlooked, and residents don’t feel forgotten.His reliability gives us a peace of mind. What truly sets him apart, though, is how he interacts with the residents. He is always friendly, professional, and patient. I don’t think I have ever seen him without a smile on his face. He takes his time to speak with the residents and their families, reassure them, and make sure their needs are met. In a senior living environment, that compassion and respect mean just as much as a technical skill. He is an invaluable asset to the facility and makes a meaningful difference in the daily lives of the residents! My mother has lived at StoryPoint East less than a year and Bryan has always responded promptly to her needs and performed the job well!

Bryan I’ve does a good job in maintenance . He always helps me when I ask for help and he knows how to do just about anything we ask him to do. He’s a good guy and I highly recommend ride Bryan. The whole staff is friendly and responsive. Great place to call home.

Audrey was great! Super friendly.

Audrey helped me!

I have lived at Storypoint for about 3 1/2 months and have enjoyed living here. It is a very friendly place and the people who work here are, such as Bryan the maintenance manager, are always helpful to get things done. There are activities everyday. Come join me and have lunch with me.

Been working here over a year. Storypoint has done huge improvements to the community. Remodeled apartments, new common area furniture, great activities! We have a new head chef who is creating great food! Such a great place for senior living!! Would love to show your loved one around our community and make this their home.

Shup is the goat! Audrey and Sharii are cool too I guess.

This place has been a wonderful place and experience for my mother, she has met lots of new friends and we love the convenience of the amenities. But I have one major problem. If the elevators are down, what are the residents supposed to d. 90 percent of them are walker or wheelchair bound. including my mom. Who is on the top floor. I understand things happen. But this isn’t the first time. This is the fourth or maybe even the fifth time and has been down for more than 24 hrs. What if a fire. What if a medical emergency. Please.something needs to be done before a disaster occurs. Please consider this building as you are building other sites. Fix the older ones first Thank you for your time

started not to like this place for my father. Do to thev're not feeding people well there don't know what is the broblem? All i hear is complain from my father an also other people that live there.& we got a lady very rude against the people that works there. Her name is Deb.i belive that's what my father mention I don't understand how you guys keep somebody working there when she's very rude Im very frustrated.l'd be looking for a different place for my dearly father and will report it to the state. If I have to

After spending months at StoryPoint East , I have throughly enjoyed my time here ! Management, especially Beth has been amazing . The residents are very friendly and inviting! Would recommend staying here 10/10!!!

I have lived here almost 2 years and have enjoyed my time here. We have great staff that will help make our homes very comfortable to live in. We are in a beautiful transition of remodeling this whole facility making our home even more comfortable. I have asked for help with many things and got help within a days time or immediately if necessary. We have lots of games and activities to keep us busy with Emily. The dining people tries to please everyone. Our new chef Ben is making lots of new dishes to please our palate. We have regular meetings with the staff to keep us up to date on what is happening within and outside of our homes. At those meetings we get to voice our opinions too. I enjoy our meetings with the staff. Hope I have let you know enough to wet your interest to come live here with us.

I am going to have my grandma move from these nursing home because the maintenance guy came to fix something and he smelled so bad on marijuana. And he doesn't do a good job at all this is unacceptable. You let somebody work over here unprofessional, whatsoever and seems everything to be down and the kitchen person is a new person. I believe, and he is very rude. To housekeeping, people. I've seen it before because the girls are so sweet.That works there

Beautiful green setting with a stream, perfectly suited apartment with plenty of closet space. I gained 5 lbs my first month so the meals are satisfying ... and the residents and staff are so friendly. This was an easy, smooth transition from living alone.

Staff is very helpful and friendly. One bedroom apartment is approximately 500 ft.². The best thing about it is it has two single door closets plus 1 three door closet.

Facility, staff etc all very good but price is still very expensive for seniors on a fixed income.

We like them a lot. Good caring staff, nice well-maintained facility, nice residents, reasonable costs, pretty good food, good activities. We have had solid overall care for Mom. We've had a few challenges, naturally, but nothing major. One definite downside is that they have just one elevator. Overall, we've had very good experiences and Mom is happy there.

StoryPoint Louisville East was recommended to us as an active and supportive senior apartment community for my 69-year-old brother, who is somewhat disabled following a stroke. We recently moved him into a ground-floor studio apartment, whose rent includes utilities, internet, cable TV, and three cooked meals per day. He is extremely pleased with not only his apartment, but also the cable TV lineup, the "excellent food", the other residents of the community that he has met, and the friendly, capable staff. Staff worked hard to get his apartment renovations completed as quickly as possible, and have been very responsive to our various requests. We are also pleased with the variety of activities offered and services available to community residents.

Due to frequent staff changes, the food and food service quality varies greatly day by day. They have had ongoing maintenance/elevator issues that have taken a lot longer than they probably should have. They were bought out last spring and they have had multiple manager changes since then. They have had a hard time keeping staff in the food service and cleaning. And when I say elevator issue, they had been having issues, had the elevator rebuilt basically in November with ongoing issues until some final Parts came in last week. And they only have one elevator in the building.

I have a lot of friends here. I met my 2 best friends here. I enjoy the activities they do. The management responds quickly to any concerns.

This place is comfortable, friendly we take walks around the building in the hallways and visit our friends each day. We feel accepted and that really means a lot.

I really love everything about this place. The residents and staff are amazing. The people work here def enjoy their job. The food is awesome!

I’ve only been a story point Louisville East for the past six months. There’s been a lot of upheaval with changing and management and so on. We’ve been promised a lot of things by the new management from story point. The only thing is lotta talk no action. Things are going downhill instead of going uphill. The food is food getting worse instead of better if you like cold food for dinner and supper come here you’re bound to get it. Also Also cleaning now cleaning our rooms only happening once every two weeks if you’re lucky. They’re short staffed which doesn’t help. They’re always taking house cleaning staff to work in the cafeteria because I can keep no one there if I could find a place better I’d probably move.

Clean, nice facility. Staff is friendly. Residents are friendly. Food is only so, so. We were told a new chef had been hired. The food is not chef quality. The menu will say ‘baked spaghetti’ but they will serve a pie of spaghetti with some sauce on top and a sprinkle of orange and yellow cheese. Yesterday, the vegetables at lunch were just all the vegetables from earlier in the week mixed together. They need to do better.

When I needed to get a real id in order to visit relatives in another state, I needed help to obtain the necessary certificates (birth, marriage, ect) a staff member assisted me.

I like living here, everyone is very helpful. I have had a very good experience here. The staff is very helpful and friendly. With new management I can see everything getting better everyday. I like living here.

The food does not meet standards for well balanced meals. The chef is using recipes she's never tried before and they seem to run out of food frequently. Even basics like coffee. They are replacing the elevator and there's no way to get residents from the 2nd and 3rd floor out without carrying them in some fashion or calling the fire department. Meals are being delivered and what they ordered from the provided menu are not being delivered. I called and left a message for the GM or AGM and still have not received a call back yet. I cannot recommend this place yet.

Great people! Staff 5 stars!

Poorly Ran, New management company is not good.

The staff is very caring and supportive. Very nice rooms with utilities, cable, and meals included. Activities and field trips are offered. [name removed] is my family member's favorite staff member. She is always willing to help solve any problem that may arise.

I wrote a check at the end of July to pay for August and it has yet to be cashed. I provided banking info so that future payments could be taken right out of the bank. The September payment has yet to be deducted. The invoice I received at the end of August was not itemized and was for over $[removed]. I called that day and left a message. I saw the assistant GM the following week and asked about it and she said the wrong invoices went out and new ones would be run. It has been almost 3 weeks now and no one has called me back and I have not received a revised invoice. Shortly after my mother moved in, the general manager was terminated. I believe the next one has now left and a new one starts in October. A new chef has been hired so hopefully the food will improve. I am told the sales person has left as well. When I go there twice a week I see the assistant GM and occasionally the activity director but no one else. There is seldom anyone at the desk.

We have been here a year and we really like it. We think the staff is excellent. [name removed] does a great job here.

Holiday Oxmoor is now story point Louisville East the name change hasn’t changed too much yet. I’ve been here now for for about 2 1/2 months, my experience so far has been that the people are very nice. The staff is very nice. The residence are very nice making a few friends story has changed a few things but basically for the best better the menu has changed a little bit, but they’re still serving three nice meals a day, I moved from a house with 3500 ft.² to a room with 500 ft.² gradually adjusting to it but so far everything is going well. I’m doing well.

The staff is super friendly and the residents are mostly nice, too!

My mom moved to StoryPoint Louisville East. They have good amenities. They offer them three meals a day, and they have plenty of activities to do and also offer rides to doctor's appointments two days a week. I had lunch one time, and it was good. The apartment is pretty spacious for senior living. She has a kitchenette and a one-bedroom. The maintenance has been very specific to her needs. They have a chapel, a beauty salon, outdoor patios, and game rooms. The facility was very clean.

It is a wonderful place to put your loved one and you feel good that they are in a place that is like home. The only problem I have is the variety of food. What they have is good but it is repetitive. Need to switch it up more or have more options.

It was a nice facility. We thought it would be a good fit for my brother. They have a very nice dining room. They have a private chef. The rooms were adequate. They have a library and game rooms. The staff was very friendly, helpful, and answered all our questions.

Oxmoor is too high for what they offer. They keep raising prices. Initially it started out great and then declined. I think they try to good but just don't have together yet. Also, it appears they have a high staff turnover which is concerning.

My loved one is a resident at Holiday Oxmoor Lodge and overall the experience has been poor. The janitorial/maintenance staff is good. The rest of the staff has been okay to poor. They have major staff shortages and frequent staff changes, particularly in the dining room and kitchen. The value for cost is poor.

We love the location, 3rd party therapy on-site, and the meals. But we are less pleased with the issue of under staffing, the apt cleaning not as frequent as promised, and often slow to respond to requests.

I've been here over 7 years and I love everything about this place. The staff is great the entertainment is great, Activities are fun. Really good food. I really enjoy all the different stuff we get to do here and all of the people that live here are really nice

I really enjoy living here. Very nice place and I love my 2 bed room apartment. Everyone here is very nice to me. They offer lots of stuff to do here. I made lots of great people her. Love the stream in the back

the staff is nice

Staff, for the most part, is amazing. And I witnessed an issue one weekend, communicated it with the management, and it seems to have been resolved. The only issues that we really have had have been some lack of communication from management. Housekeeping is good and the move-in process was smooth. I would say 90% of the meals are really good, but Mom has found a few that weren't so great. I would and have recommended the facility to others, and trust me, I'm picky when it comes to my mother.

I've bee here for almost 3 years and I absolute love it here. The people who live here and the staff are so wonderful and friendly. I love all the activities we do and all the places we get to visit. The food is good and the staff is outstanding.