Valhalla Post Acute

During this storm we experienced, Valhalla paid to keep staff through till Monday 1-26-25. They took excellent care of my daughter. The floor nurse even texted me about my daughter since we weren’t able to drive in on Sunday.

We couldn’t be happier with the care our father receives from the valhalla team. The nurses treat him with such respect and kindness, and we can tell they really love what they do. The food service is excellent, he looks forward to mealtime every day in the beautiful dining room. The therapy staff has also been great in improving his mobility. We couldn’t be happier with his progress. The positive energy in this place is contagious. We are so thankful.

Sister was sent here from the hospital. They failed to give her pain meds for over 30 hours and kept saying they were waiting for the pharmacy. Dr ordered wound vac was left off for 4 days. Took 3 nurses two hours to finally put one on and then they left it turned off for a day and a half after it was finally put on because they forgot to turn it on. Room still had the same garbage in the can a week later. Bathroom wasn’t cleaned once in 8 days. I was thinking this would be a good place but it was not. PT was good and a couple of the nurses were good but I would not recommend going here.

I have got to tell you The PT department is amazing... It's probably the best PT department I have ever been to..... All the people on the rehab floor including nurses and CNA'S are wonderful.... also, the activity department is wonderful...and Lauren in the social services department is awesome ...

My mom has been here for a while now and we’ve been happy with how she’s treated. The aides know her by name and they make her laugh, which means a lot. No place is perfect, but they’ve always answered my questions and kept me updated on her health. It gives me peace of mind knowing she’s cared for.

If I could’ve put a 0 I would’ve. The place looked nice on the outside but don’t let it fool you! Every time we called to check on her,we got put on hold and told we’d get a call back but never did. Mind you we lived 3 hours away. My Mom was released from Norton hospital to this place and was there around 3 weeks and got sent out in an ambulance. The day shift nurse made no notes on her that day and her dinner plate was untouched so it’s untelling how long she went before being checked on by the night shift nurse. She had dementia and was bedfast and was in decent health otherwise when a traveling night nurse noticed she wasn’t herself. She checked her vitals and her blood pressure was low and her breathing was labored. She was not responding. When they got her to the ER they had to put her on a ventilator and meds were being administered through an IV. We were told she had aspirated and had pneumonia and she had a severe UTI and her organs were shutting down due to septic shock! My poor Mother didn’t come off the ventilator and her health deteriorated. She passed away 2 weeks ago. Our lives will never be the same. I’m so sorry, Mom. I miss you so much😢

The best attitudes I have seen. Great care from start to finish. Really appreciate all the hard work.

Valhalla post acute has really turned itself around regarding overall care and appearance of the building.

This place might be okay for rehab if the person is healthy other than the injury they are recovering from but if you or your loved one has other medical problems I would not recommend. The patients do not see the nursing staff very often. Everyone I talked with were new and could not answer a lot of my questions. First time using a rehab center for my wife and I was not impressed. Definitely would not use them again.

May seem nice at first but dont let that fool you. My mom is there and I couldn't tell you how many times staff has left positions and moved around. Ive spent hours visiting, sometimes 5 hours at a time and no one ever came into take her to bathroom. She sits there who knows how long in it briefs. She has memory issues and cant remember to push the button for help. I was there when her food came and I have never seen anyone eat a burger and fries with no options of ketchup or any other condiments. They dont hardly ever give her the drinks she orders. Its sad to see these people here. They only get showers 2 times a week. My mom has gotten several UTIs while there. There are a few good people there. The handicap parking there is always full. Ive even seen employees use the guest handicap parking. The need a new food service that will make better food. Was told they would update us biweekly. Never has yet. Just frustrated.

Wonderful connection and effort from staff I couldn’t be happier with my neenaws care. After she was diagnosed with breast cancer we were heartbroken and we really couldn’t be happier with her care here towards the end of her life.

Treated my buddy's Meemaw great! I would visit all the time, and i loved how attentive they were while i was there! Absolutely incredible place for the elderly!

Great place! Clean facility and truly awesome staff. They were phenomenal in making sure my grandma had a great fun time!

We moved my grandmother here a few months ago, and I have been so impressed with the level of care she’s received. The staff is always patient, thoughtful, and kind. They listen to her needs and make sure she is comfortable, both physically and emotionally. It’s clear that the team here truly loves what they do. The facility itself is beautiful, well-maintained, and offers plenty of opportunities for social interaction and mental stimulation. I couldn’t be more grateful for the peace of mind I have knowing she is in such good hands.

Very knowledgeable and professional. Was able to answer all my questions and guide me throughout the admission process. Wonderful experience! Thanks so much!

April in the admission department was outstanding. We had a bad experience at another facility and she helped us get the transfer to Vahalla completed. She k ew the answers to all my questions and was just a blessing during such a tough time.

This is a really good facility. The staff work hard to help people feel comfortable and invited. Sending a loved one here will be a step forward into a happy future!

Valhalla is a really nice facility. The management team is great and I feel like my grandma is getting really good care. The administrator and nurse leader are really involved. Food is good.

such a great facility with great staff!!

Horrible place! Staff are very rude. They seriously need to drug test. Overheard several staff discussing selling marijuana. State should be involved. This was just a one time visit to see a loved one.

Very unprofessional customer service! There needs to seriously be a staff meeting on customer service at this place! Me and my mother came here to visit a family member and when we came in the door we was unsure of where to sign in at because it was our first time visiting here and when we came in Saturday afternoon at 2:10pm the young African American girl at the reception desk very rudely and nasty told us to sign in she needs to be trained on how to talk to customers! Valhalla Post Acute healthcare center that soiled linen closet on the second floor is very disgusting and trifling and the smell is HORRIBLE !!!!! That whole hallway on both sides of the second floor is so foul smelling with urine it's ridiculous! I'm reporting this place to State ASAP

Horrible experience. I agree with others comments that most of the staff are sitting at a desk on their phones. My uncle had pills on his bed, when we discussed with the staff, the woman said, “oh he took all of his pills” and proceeded to toss the found pill it in the trash. The front desk might as well be closed. The young lady did not answer the phone, was on her phone non-stop. I had called the facility earlier in the day with no answer. So I physically when to the facility to ask a question. I tested the phone by calling while I was there. Guess what! The phone was blinking (ringing) and the young lady never answered it. Back in her phone again. Worst of all, we were not called when he was close to death although they knew he was dying. My uncle died alone. Shameful.

Whenever I go visit my family member there staff is always working hard and very nice. Positive changes are happening and it's noticeable throughout residents and staff.

Beautiful building, the residents looked great and well cared for. The activities are top notch with Christy and her staff.

The rooms are very nice! Much larger than other places and they have an incredible theater room. The food was good and the atmosphere was pleasant. The admission process was super easy. I would recommend for your loved one’s rehab needs.

My Grandpa had a very nice experience here. Very hard working employees and very well managed. The room was clean and the care was amazing!

My father is in this facility for rehabilitation and their are about 2 nurses that actually care about the patients. The other attendees aren't trained on the lifts and are lazy. The young lady at the front desk looks like she just got out of bed and is always on her phone. If we had another option for care if pull him out of this place right away.

The Valhalla is a very nice and clean facility. The staff was always friendly, and very helpful with a smile.. I would recommend this facility to any elderly person, Valhalla always has events for folks to engage in and occupy their time from boredom.... Very Nice place...

Thank you so much Valhalla Post Acute for giving my grandmother such great care!

They have the most amazing staff! I highly recommend!

Worst place ever, My Mother was here and thank God we got her out of there, it was a nightmare

DO NOT GO HERE!!! Our family member was here because the family could not care for him at home. He was bedridden and unable to care for himself. He was a respected man proud and always cared about others and himself. He was not cared for properly by this facility on many levels. Firstly his medication was often not given properly- we would find on floors in the bed and obviously not taken. Had numerous meetings and this was addressed, Still follow through was not there. He was not bathed shaved washed shampood as promised weekly. He smelled and this embarrassed himself as well as the family especially when people would drop by and visit. Again, this issue was addressed in facility meetings and was not followed through. COMMUNICATION TERRIBLE- the family was not contacted often when issues or valid concerns would arise. Yet again this was addressed in facility meetings. He passed without the family being contacted that he was even ill. The family was not given an opportunity to say goodbye… Our loved ones deserve better care. This is not the place no matter how nice it may appear. Best of luck with your dear loved one!

My husband was there for 3 weeks for rehab for broken hip. Got an UTI. Was not treated and died 3 weeks later. Worst place ever. I ask the nurses numerous times to check him and they just ignored me.

Highly recommend this facility. The staff truly care about their residents!

I’d give this place negative stars if possible. In fact, I’m doing everything within my power to shut it down. Do not bring your loved ones here. Their wounds will go untreated. More wounds will develop from abuse. There’s bugs everywhere in the patients rooms. I’ve seen hospice patients crawling around on the floor from not being checked on. Employee smoke in the kitchen where the food is made for patients. Drs orders do not get followed. Vitals not taken. Administrator, Social Services and Medical Records will not respond to any questions/concerns/requests regarding immediate medical care. Nurses and CNAs will without a doubt neglect and abuse your loved ones. And demean them. Bed sores will develop. Serious medical issues go untreated. This place is an absolute nightmare. You’ll have PTSD afterwards. Family and patients, both. Please do not take your loved ones here. Don’t fall for the look of the outside and without a doubt fake positive reviews like we did.

Everyone was so nice to me when I was there. It was clean, food was good. I felt welcome.

Valhalla Post Acute deserves a full 5 stars! My father was admitted here for a two-week stay, and the care he received was exceptional. The staff went above and beyond in every aspect, from the dietary team to nursing, housekeeping, and even administration. Everyone was attentive and genuinely cared about his well-being. The administration staff made it a point to visit and ask if we needed anything, which made us feel very supported. I highly recommend Valhalla Post Acute to anyone in need of quality care for their loved ones.

My mother was there for over a month. With the care of the nursing and physical therapy staff, her her back to being independent.

My family member had a great experience here. Admission was easy and thorough and housekeeping kept the room very clean!

I stayed there after a knee replacement several years ago. The staff and therapist were amazing. So glad I did inpatient therapy and couldn’t have selected a better place.

Good facility. The admission process was fairly seamless. They were very helpful and informative about to expect. They took very good care of my family. Especially Jasmine, Shiba and Alexis, who were awesome. I greatly appreciate the effort to make my loved one comfortable.

The facility from the outside is beautiful. That is the only positive aspect of the facility. I was admitted to the facility after being discharged from the hospital to their sub-acute rehab section after being hospitalized for a stage 4 sacral wound & heel wound. I was to have a wound vac to help with healing of the sacral wound & and a chronic foley catheter to prevent infection of the wound. When I arrived at night, both my daughter & I asked for the foley catheter to be inserted. The nurse replied, "well, why didn't they send you here with one." My daughter pressed, and they said they'd call the doctor. Four hours later, she hadn't gotten a reply, so she asked again. The nurse said he was working on it. In the meantime, I was wet & kept needing to be changed, by my daughter because I was told there were no CNAs or nurses available. Secondly, no one knew how to use the wound vac. My daughter ended up calling the manufacturer of the wound vac to get instructions, because none of the nurses on call wanted to attempt to work on it. My daughter has no medical training. After the nurse got orders for the chronic foley catheter six hours later, two nurses attempted to insert the catheter, but they said they couldn't do it because I was too dehydrated... huh? So the day shift nurse came & inserted the foley catheter (13 hours after I was admitted), but she didn't know how to use the wound vac. Then the wound care nurse came & she didn't know how to use the wound vac. So over 24 hours in the facility, no wound vac. My daughter took my temperature & saw that I had a temperature of 101. Fearing infection, she called 911 & had me taken to the hospital. What made matters worse, when I was being taken out, the person across the hall was also having a medical emergency, and EMS was there for them, too. So both EMS teams push their patients, the other sick person and me to the entrance doors & guess what? They are locked and no one is there to open them!!!! So we had to find someone to let us out... in an emergency & we could see a 3rd EMS team there waiting to get in, I guess to pick up someone else. This may have been a bad day, but it was scary. Investigate this place before you send your loved one there. UPDATE: I received a Google Reply to this message on 5/23/24. With all do respect, my focus is on getting better. If the administrator can't read the details of what happen & see the issues are present & doesn't have the ability to identify ways to improve a patient's experience, then he/she doesn't need to be an administrator. A 5th grader could see where the many missteps occurred. I posted this so that people who are looking for safe facilities can be proactive and investigate Valhalla Post Acute before they send someone there. I did not post this to do your job. Please, don't feign like you care. It's falling on deaf ears.

Scary place for my family member. Look for a highly reliable home for your loved ones.

I went to visit a friend March 6th and the place stinks terribly. The front door set off an alarm as I was entering and as I was leaving, it did the same to another person. The cover on her bed looked to be worn and dirty. I would not want to be placed in that stinking place.

If I could give this place 0 stars I would, my grandma was supposed to be receiving “care” at this facility and ended up leaving with marks on her back & her being terrified of everyone now. The care members work from a temp agency so it’s not normal staff working there.

Please beware and don’t send your loved ones to this facility. My Mom was there for 2 1/2 months. And have been nothing but trouble. She hasn’t had the rehab that she needed, not been given her medication correctly, didnt help with feeding and not helping with her drinking anything, and I could keep going on and on. And the facility smelled and was not clean. Thanks goodness she was transferred to a new facility now.

Was recently discharged f which Is a+ for pt received Few pt names to mention that were excellent was miicha.janis & small lady first name started with a V. All excellent therapist. Well majority of aides good but andy.shebree & were other not sure dept but Victoria jasmine please give recognition after all they helped somebody 3day Rrrrrrecogreco

January 10,2024 is my second time at Valhalla Post acute . I fought to come back to this facility because their care is top notch unlike the 6 other facilities I have been in . I will be returning in April when I have my second knee replacement because this is the only place I would choose to be . Their Therapy department is the best . I worked with Brian in PT most of the time and he was so professional and made sure you had all of the tools needed to go home safely . There was no one on their staff that I had a issue with . I have several food allergies I have celiac, dairy allergies and I am allergic to nuts and seeds and Barb that worked in the kitchen went over and above to make food just for me to eat that was Gluten & Dairy free . I am so very thankful for this . Thank you to the whole staff ! Stephanie Cantrell

DIRTY. Floors in my sister's room have not been cleaned in a month despite repeated requests. Trash (used adult undies)not removed from bathroom --it stank horribly. Food is COLD every meal. Common complaint with others who are there. Plus she is diabetic & they are giving her regular menu. I was told by head nurse there is not diabetic menu. The man who runs the place, Taylor says there is diabetic menu avail. She can't eat most of food they bring as it works against her diabetics. Wound care. She was there 2 WEEKS before they provided care for wounds to her legs that she came in with. It's not like they didn't know. Both her legs were wrapped up. Nothing done till complaint made & her legs were in worse shape. Social service ladies not really any help (Lauren & Chelsea). They play pass the buck. I.ve never seen such a shabbily ran place before. Would not recommend. I.ll edit this 1/23 /24. THE ABSOLUTELY WORSE PLACE! NOTHING BUT COMPLICATIONS TRYING TO GET MY SISTER RELEASED FROM THERE & TAKEN TO ANOTHER FACILITY. KEEP YOUR LOVED ONES OUTTA THERE!

My husband is at Valhalla Post Acute at the moment and I have high regard for them. Their rehab staff is excellent. They do great work. They give loving care to the residents, at least they did to my husband, and the nursing staff is responsive and professional. Their physical therapy, occupational therapy, and speech therapy were excellent. He's in a private room. It's very spacious. It had a private bath, a roll-in shower, and a very spacious bathroom. They had activities and he attended just once because he wasn't that interested. He went to some bingo. He didn't participate though. I played bingo and he sat and watched. We went outside and they had nice walkways that you can roll the wheelchair around. It was very pleasant outside. They had common areas, but he wasn't up to that.