Valhalla Post Acute

Choosing this facility was one of the best decisions our family made. The nursing team provided exceptional care and always kept us informed. Therapy sessions were personalized, encouraging, and effective. It felt like everyone truly wanted the best outcome for our loved one. Highly recommend Valhalla!

From the moment we arrived, we felt supported and welcomed. The nurses were professional, patient, and always quick to respond when help was needed. Therapy services were outstanding and made such a difference in recovery. We were so happy to see that they have a cooking club. The treats were wonderful. You can tell this facility truly cares about their residents and families.

I beg you please do not take your loved ones here.. they do care plans with you and nothing comes of them, they use agency nurses who could care less if they take care of your family member, my mom was in the hospital with sepsis every month the last months she was there the nurses said her vitals were fine so she didn’t need to go to hospital we get her there she is having a stroke, the receptionist is horrible at her job can’t connect you with anyone, they would put 2 briefs on my mom so they wouldn’t have to change her as often, also would put the chucks in her briefs for the same reason, if I could give a -0 star I would

If I could give zero stars I would. I plead with you to never take your loved one here for rehab! One huge concern with this place is there is no case manager. There is absolutely no communication with family!The nurses were so rude. I could not ask any questions about my mother without them giving me a snarky response back. As a result, they didn’t give her correct dosage of torsemide (water pill for her congestive heart failure) and she swelled up and gained 15 lbs in 4 days!!! I did all of her laundry while she was there but they took it one day without me knowing. We asked for it back several times as her discharge date was approaching and we never got it back! She was then sent to assisted living and Valhalla sent them the list of meds they had been giving her for 2 weeks and it turns out they also had not been giving her blood pressure medication!! Not impressed with therapists either. One PT told me she walked steps just fine with 2lb weights on each ankle. My poor mother can barely lift her leg 3 inches off the floor. She obviously had the wrong patient. They about put my mother in her grave and for that matter me too!!!

Everything and everyone there was Great! Smiling and caring staff. The manager Heather is amazing.

I really love living at Valhalla, activities are awesome, movie theater it amazing. People here just makes it home. I would not go anywhere else unless it's home with my kids.

This is a nice place.

Amazing facility Would highly recommend Took great care of my Aunt after her knee surgery

First experience is the receptionist very unprofessional is phone etiquette, standard procedures, and communication.

Great Care and pleased of the environment, just perfection!

A somewhat bizarre experience for a family member who had a multi-week stay here for rehab. At first glance, the facility itself looks nice, but don't look too closely. Our window blinds would not work so no natural light. One ceiling light flickered constantly and we were told nothing could be done about it. Gashes and dents in the walls. Just needs some TLC. Professional staff (PT, OT) were fantastic to work with but nursing staff was a bit preoccupied. Doctor ordered new topical lotion to be delivered, but weeks went by and it never showed up. Nurses told us "Yeah, the pharmacy's slow here." The very bland food sat outside the room long enough to get cold. No warming trays. Nurses also apologized for this and said that nothing seems to be able to be done about the poor quality food service. Just an odd experience.

During this storm we experienced, Valhalla paid to keep staff through till Monday 1-26-25. They took excellent care of my daughter. The floor nurse even texted me about my daughter since we weren’t able to drive in on Sunday.

We couldn’t be happier with the care our father receives from the valhalla team. The nurses treat him with such respect and kindness, and we can tell they really love what they do. The food service is excellent, he looks forward to mealtime every day in the beautiful dining room. The therapy staff has also been great in improving his mobility. We couldn’t be happier with his progress. The positive energy in this place is contagious. We are so thankful.

Sister was sent here from the hospital. They failed to give her pain meds for over 30 hours and kept saying they were waiting for the pharmacy. Dr ordered wound vac was left off for 4 days. Took 3 nurses two hours to finally put one on and then they left it turned off for a day and a half after it was finally put on because they forgot to turn it on. Room still had the same garbage in the can a week later. Bathroom wasn’t cleaned once in 8 days. I was thinking this would be a good place but it was not. PT was good and a couple of the nurses were good but I would not recommend going here.

I have got to tell you The PT department is amazing... It's probably the best PT department I have ever been to..... All the people on the rehab floor including nurses and CNA'S are wonderful.... also, the activity department is wonderful...and Lauren in the social services department is awesome ...

My mom has been here for a while now and we’ve been happy with how she’s treated. The aides know her by name and they make her laugh, which means a lot. No place is perfect, but they’ve always answered my questions and kept me updated on her health. It gives me peace of mind knowing she’s cared for.

If I could’ve put a 0 I would’ve. The place looked nice on the outside but don’t let it fool you! Every time we called to check on her,we got put on hold and told we’d get a call back but never did. Mind you we lived 3 hours away. My Mom was released from Norton hospital to this place and was there around 3 weeks and got sent out in an ambulance. The day shift nurse made no notes on her that day and her dinner plate was untouched so it’s untelling how long she went before being checked on by the night shift nurse. She had dementia and was bedfast and was in decent health otherwise when a traveling night nurse noticed she wasn’t herself. She checked her vitals and her blood pressure was low and her breathing was labored. She was not responding. When they got her to the ER they had to put her on a ventilator and meds were being administered through an IV. We were told she had aspirated and had pneumonia and she had a severe UTI and her organs were shutting down due to septic shock! My poor Mother didn’t come off the ventilator and her health deteriorated. She passed away 2 weeks ago. Our lives will never be the same. I’m so sorry, Mom. I miss you so much😢

The best attitudes I have seen. Great care from start to finish. Really appreciate all the hard work.

Valhalla post acute has really turned itself around regarding overall care and appearance of the building.

This place might be okay for rehab if the person is healthy other than the injury they are recovering from but if you or your loved one has other medical problems I would not recommend. The patients do not see the nursing staff very often. Everyone I talked with were new and could not answer a lot of my questions. First time using a rehab center for my wife and I was not impressed. Definitely would not use them again.

May seem nice at first but dont let that fool you. My mom is there and I couldn't tell you how many times staff has left positions and moved around. Ive spent hours visiting, sometimes 5 hours at a time and no one ever came into take her to bathroom. She sits there who knows how long in it briefs. She has memory issues and cant remember to push the button for help. I was there when her food came and I have never seen anyone eat a burger and fries with no options of ketchup or any other condiments. They dont hardly ever give her the drinks she orders. Its sad to see these people here. They only get showers 2 times a week. My mom has gotten several UTIs while there. There are a few good people there. The handicap parking there is always full. Ive even seen employees use the guest handicap parking. The need a new food service that will make better food. Was told they would update us biweekly. Never has yet. Just frustrated.

Wonderful connection and effort from staff I couldn’t be happier with my neenaws care. After she was diagnosed with breast cancer we were heartbroken and we really couldn’t be happier with her care here towards the end of her life.

Treated my buddy's Meemaw great! I would visit all the time, and i loved how attentive they were while i was there! Absolutely incredible place for the elderly!

Great place! Clean facility and truly awesome staff. They were phenomenal in making sure my grandma had a great fun time!

We moved my grandmother here a few months ago, and I have been so impressed with the level of care she’s received. The staff is always patient, thoughtful, and kind. They listen to her needs and make sure she is comfortable, both physically and emotionally. It’s clear that the team here truly loves what they do. The facility itself is beautiful, well-maintained, and offers plenty of opportunities for social interaction and mental stimulation. I couldn’t be more grateful for the peace of mind I have knowing she is in such good hands.

Very knowledgeable and professional. Was able to answer all my questions and guide me throughout the admission process. Wonderful experience! Thanks so much!

April in the admission department was outstanding. We had a bad experience at another facility and she helped us get the transfer to Vahalla completed. She k ew the answers to all my questions and was just a blessing during such a tough time.

This is a really good facility. The staff work hard to help people feel comfortable and invited. Sending a loved one here will be a step forward into a happy future!

Valhalla is a really nice facility. The management team is great and I feel like my grandma is getting really good care. The administrator and nurse leader are really involved. Food is good.

such a great facility with great staff!!

Horrible place! Staff are very rude. They seriously need to drug test. Overheard several staff discussing selling marijuana. State should be involved. This was just a one time visit to see a loved one.

Very unprofessional customer service! There needs to seriously be a staff meeting on customer service at this place! Me and my mother came here to visit a family member and when we came in the door we was unsure of where to sign in at because it was our first time visiting here and when we came in Saturday afternoon at 2:10pm the young African American girl at the reception desk very rudely and nasty told us to sign in she needs to be trained on how to talk to customers! Valhalla Post Acute healthcare center that soiled linen closet on the second floor is very disgusting and trifling and the smell is HORRIBLE !!!!! That whole hallway on both sides of the second floor is so foul smelling with urine it's ridiculous! I'm reporting this place to State ASAP

Horrible experience. I agree with others comments that most of the staff are sitting at a desk on their phones. My uncle had pills on his bed, when we discussed with the staff, the woman said, “oh he took all of his pills” and proceeded to toss the found pill it in the trash. The front desk might as well be closed. The young lady did not answer the phone, was on her phone non-stop. I had called the facility earlier in the day with no answer. So I physically when to the facility to ask a question. I tested the phone by calling while I was there. Guess what! The phone was blinking (ringing) and the young lady never answered it. Back in her phone again. Worst of all, we were not called when he was close to death although they knew he was dying. My uncle died alone. Shameful.

Whenever I go visit my family member there staff is always working hard and very nice. Positive changes are happening and it's noticeable throughout residents and staff.

Beautiful building, the residents looked great and well cared for. The activities are top notch with Christy and her staff.

The rooms are very nice! Much larger than other places and they have an incredible theater room. The food was good and the atmosphere was pleasant. The admission process was super easy. I would recommend for your loved one’s rehab needs.

My Grandpa had a very nice experience here. Very hard working employees and very well managed. The room was clean and the care was amazing!

My father is in this facility for rehabilitation and their are about 2 nurses that actually care about the patients. The other attendees aren't trained on the lifts and are lazy. The young lady at the front desk looks like she just got out of bed and is always on her phone. If we had another option for care if pull him out of this place right away.

The Valhalla is a very nice and clean facility. The staff was always friendly, and very helpful with a smile.. I would recommend this facility to any elderly person, Valhalla always has events for folks to engage in and occupy their time from boredom.... Very Nice place...

Thank you so much Valhalla Post Acute for giving my grandmother such great care!

They have the most amazing staff! I highly recommend!

Worst place ever, My Mother was here and thank God we got her out of there, it was a nightmare

DO NOT GO HERE!!! Our family member was here because the family could not care for him at home. He was bedridden and unable to care for himself. He was a respected man proud and always cared about others and himself. He was not cared for properly by this facility on many levels. Firstly his medication was often not given properly- we would find on floors in the bed and obviously not taken. Had numerous meetings and this was addressed, Still follow through was not there. He was not bathed shaved washed shampood as promised weekly. He smelled and this embarrassed himself as well as the family especially when people would drop by and visit. Again, this issue was addressed in facility meetings and was not followed through. COMMUNICATION TERRIBLE- the family was not contacted often when issues or valid concerns would arise. Yet again this was addressed in facility meetings. He passed without the family being contacted that he was even ill. The family was not given an opportunity to say goodbye… Our loved ones deserve better care. This is not the place no matter how nice it may appear. Best of luck with your dear loved one!

My husband was there for 3 weeks for rehab for broken hip. Got an UTI. Was not treated and died 3 weeks later. Worst place ever. I ask the nurses numerous times to check him and they just ignored me.

Highly recommend this facility. The staff truly care about their residents!

I’d give this place negative stars if possible. In fact, I’m doing everything within my power to shut it down. Do not bring your loved ones here. Their wounds will go untreated. More wounds will develop from abuse. There’s bugs everywhere in the patients rooms. I’ve seen hospice patients crawling around on the floor from not being checked on. Employee smoke in the kitchen where the food is made for patients. Drs orders do not get followed. Vitals not taken. Administrator, Social Services and Medical Records will not respond to any questions/concerns/requests regarding immediate medical care. Nurses and CNAs will without a doubt neglect and abuse your loved ones. And demean them. Bed sores will develop. Serious medical issues go untreated. This place is an absolute nightmare. You’ll have PTSD afterwards. Family and patients, both. Please do not take your loved ones here. Don’t fall for the look of the outside and without a doubt fake positive reviews like we did.

Everyone was so nice to me when I was there. It was clean, food was good. I felt welcome.

Valhalla Post Acute deserves a full 5 stars! My father was admitted here for a two-week stay, and the care he received was exceptional. The staff went above and beyond in every aspect, from the dietary team to nursing, housekeeping, and even administration. Everyone was attentive and genuinely cared about his well-being. The administration staff made it a point to visit and ask if we needed anything, which made us feel very supported. I highly recommend Valhalla Post Acute to anyone in need of quality care for their loved ones.

My mother was there for over a month. With the care of the nursing and physical therapy staff, her her back to being independent.

My family member had a great experience here. Admission was easy and thorough and housekeeping kept the room very clean!