Woodland Oaks Health Care

The night time shift at this facility neglected my mother. She had her call light on and could see the help in the hallway ignoring her light. Our mother had to call a family member to get help. They did nothing until her daughter called the facility and told them something had better be done. Turns out she had a heart attack and they let her lay there. Her catheter was tangled the night before and she tried to get help. The person working came in saw she had a catheter and said “you have a catheter just pee” and threw up her hands and walked out of the room. This place needs better night time supervision and management. Is this the kind of care you want for your loved one?

My mom went there for short term help and ended up in ICU on life support and got better she went back to finish her treatment she ended back on life support for the second time and when I went to get her stuff from there they said that they didn't have it when I said that I was calling the state police one of the staff members opened there locker and gave it to me I wouldn't take a dog there I would put them down before housing there

Sorry to slow have to wait to long for anything

The rooms are nice, staffing is very short handed and not very friendly. Difficult to find out information about your loved one.

My nearly 101-year old mother has been a long-term resident at Woodland Oaks for nearly 3-years. I am most grateful for the care she's been given. The staff always treats her with kindness, patience, and top notch skill. And the facility is always very clean. The staff keeps my Mom comfortable by patiently assisting her with routines of daily living, such as dressing, feeding and bathing. Her clothes are laundered promptly, and she is always clean and well dressed. I am grateful to have my Mom at this facility since it gives me peace of mind knowing that she is being well taken care of.

I would recommend Woodland Oaks. You can get a smile and a hand from any department. Your loved one is like family to the team.

My mom and my stepdad are here and I couldn’t ask for a better place for them. The staff is always helpful and nice.

My mother-in law has been in this facility for about 2 years now and every time I visit, the staff and nurses are very kind and helpful. The facility is always clean and well maintained and I think they do a great job with patient care.

The building is so clean and the staff is fantastic!

My mom has been at Woodland Oaks for 2 months for rehab and care after breaking her arm. The care she has received here is unmatched to any other care facility weve ever been to. From the CNAs, the nursing staff, the Administrator, the Business Development Director, The entire Therapy staff and the Social worker have provided excellent care. There is no way to ever thank this staff enough for their genuine concern for my moms recovery. We appreciate everyone so very much.

My sister has been here for almost a year. She has dementia. From the top administrative staff to maintenance and cleaning crew, these people are so caring and friendly. Nurses, aides, therapy bend over backwards to not only help my sister and other residents, but to help each other. WONDERFUL PEOPLE--WONDERFUL FACILITY. Would recommend to anyone and I do.

I could list stuff a mile long

This is one of the worst facilities I have ever worked at. I would not recommend leaving your family members in their care. Most of the nurses are rude and do not care about the patients. They also tend to ignore call lights on purpose if it is a resident they do not like. I wouldn’t recommend that place for caring for animals, let alone people.

NOT AT ALL HAPPY!!! My mother was sent there for rehab and it has been a nightmare since day 1.... my mother laid on thew floor all night, she had an UTI untreated for DAYS, they failed to get her to her follow up appointment, NOT TO MENTION THE ANTS CRAWLING ON HER BED AND PILLOW!!! I have been a nurse for 30 years and was ASPPAILED at the incompetence of this facility, WISH I COULD GIVE NEGATIVE STARS

This facility took care of my great grandmother in such a way that all of our family was put at ease by her being there. The staff are so friendly and willing to go above and beyond for all of their residents and their families. There are several different activities that they plan monthly for the residents to enjoy and take part in. The facility itself is beautiful and you can tell the staff take pride in what they do.

Such an incredible facility to bring your loved one for long term care, or even for rehabilitation after a fall, broken bone, etc. The staff are so willing to help in all areas and will go above and beyond to make sure that their residents' stay is all it should be and more. I am so grateful for how well they took care of my great grandmother during her stay with them. I would highly recommend this facility to anyone looking for physical therapy needs or long term needs for loved ones or even themselves.

My aunt was is at this faculty. She was due to be discharged at 1 today. We’re still waiting because they haven’t done her paperwork. The last time I visited there was a huge puddle of water in the floor. It was not cleaned the entire visit and my aunt said it was there all day. Food was horrible. A lot of staff is very rude. I will be fling a complaint with the state on her behalf. I would not kennel a dog at this facility

My mom was there, no one on. the place was trained on a trilogy so she didnt get to wear it for almost 2 weeks. They didnt crush her meds. No one ever answered call light. Poor nursing and poor care

Multiple times a family member of mine staying here was not put on her Trilogy machine at night like she was supposed to be. I called to voice some concerns and after speaking to someone, I received a voicemail with innaccurate information about her Trilogy. It was claimed that a nurse looked at it and it only had "one hose" when I know for a fact that this is wrong; there is one hose for the mask portion, and another seperate part where a hose plugs into for O2 to be delivered through the machine, therefore there are 'two hoses'. They are understaffed at the moment but I'm not sure that this excuses how long it takes sometimes for nurses to answer patient's call lights; sometimes you have to go personally speak to someone face to face to get them to help you with whatever the patient is needing help with, after no one has answered the call light. I would not only not recommend this place, but would actively recommend against putting your loved ones here.

My experience with the facility has been nothing but wonderful. I can call on my relative and always find that she was happy and loved. I am able to check on her over the phone as well as visit any time. The whole staff shows love to all their clients.

First of all I would not even give this place a 1 more like a -10 but you have to give a rating to comment! This place is horrible please don't take your loved ones to this place!!!!! My dad done pretty good their until he couldn't take care of himself, and by that I mean he got to where he couldn't talk good or couldn't feed himself after that hospital trips for dehydration, push in his urine from a bad infection, he was hospitalized 4-5 times within a year or so for dehydration, infection, etc. We tried to get him in another facility, but was on a waiting list. My sister got a call dad had burned himself with coffee, and told her it was bad,and they were treating it,my sister has stage 4 cancer and was not able to go check on him,so she called me I went and I went off on Woodland oaks his whole upper thigh was green and nasty,and he was unresponsive I ran to the nurses station and told the nurse to call an ambulance asap,and wake her why he was laying there like that,she responded well he was fine earlier! She came in and checked his blood pressure it was extremely low. The ambulance got there the nurse wouldn't even give them a report on dad,and both of them told me she was supposed to give them a report on his health she walked back to the nurses station and sat down. When we got to the hospital the Dr had to almost turn him upside down to get his blood pressure to rise,and they started him on fluids he was dehydrated bad,had an infection, and the dr. said he has 2nd,and 3rd degree burn of his entire upper thigh, and the nurse at the nursing home told me they were going to send him to wound care the next week because they had been treating it wrong, and bandaging it. I also went to administration and ask how he burned himself with coffee when he couldn't hold a cup of coffee to drink it,she said 2 aids handed it to him and he dropped it on his leg! After 8 years of being there they already knew he couldn't hold a cup of coffee his chart says plainly he was unable to hold drinks, or feed himself! After that they sent him to hospice and he passed away 3 days later. Please don't take your family here!!!! I'm begging you!

Staff is amazing and willing to help anyway they can. Very Christian like people work here!

Mom was there to rehab. 1st day there she was put on Lexipro & family wasn't informed.Therapists got her walking but nursing & aides kept her in a wheelchair with a restraint until she stopped trying to stand or walk.Mom became very ill while there & had to be taken to ER. She had to have energency gallbladder surgery.Surgeon said someone should have known she was very ill.she got VRE while there...a contagious UTI. We were told mom had to get VRE by being cleaned by someone with unclean gloves or dirty hands (not washing or changing gloves after cleaning a contagious person). While there an aid was seen picking up a dirty cut up orange from the kitchen floor and fed it to a resident. The orange had just been stepped on.

Compared to most it is the only choice. Not enough nurses per resident. Semi private rooms create breeding grounds for spreading illnesses as do community rooms. A resident with pneumonia was brought into the community room every day for meals with no effort to contain her. She even told everyone she had pneumonia as she coughed all over residents. Nurses are LPN's not RN's and are not very attentive. Aides are spread out too thin and aren't always around. Dietary feeds very unhealthy foods, sugars, salty foods and lots of caffeine to heart and kidney patients. Charge is about $250/day to hold a room. Outrageous. They mix all kinds of residents together which is not good. Long term rehab patients should be separate from others, terminal patients should be separated and patients with severe dementia should be separated and contained. Instead they roam the hallways freely running down people with wheelchairs. I think long term care facilities are all designed wrong. They don't allow privacy or dignity for residents. Nursing care is fair to bad. Not enough aides per patient. Medicare needs to overhaul it's requirements to provide long term care with privacy and dignity in these places. Daily rates here and at other places are a rip off.

The staff are very friendly to me, my family, and my Grandmother. She is checked on regualy, and she doesn't complain about the service. Her sheets are changed, she's well fed, and they give her daily baths when she asks for them. So far, she's been in Woodland Oaks for about five months now, and she's not had any problems with their service. If I had to choose somewhere again, I'd choose Woodland Oaks again.

Horrible experience. Facility should be closed. Many of staff incompetent and uncaring staff. Arrogant, threatening "front office." Human dignity and legal rights violated. Elderly treated like garbage. Safety disregarded.