Danville Centre for Health and Rehabilitation

How this place received the high reviews they have, is surprising to me. To say they have a lack of communication to the family is beyond what I could put in words. If you have a loved one in here or are considering here and you want to be kept informed on what is going on like falls, behavior, or just basic returned phone calls, you might as well pick somewhere else because in my family's experience you will NOT get it. I also want to clarify that I have had 2 family memebers here so this was not a one off experience but a repeated pattern of behavior. It was an unfortunate choice of facility due to a family members connections to this facility and without that connection we would have had even less of an idea of what was going on behind the walls. In addition to the extreme lack of professionalism from the staff in the capactiy of communication, when we could get phone calls, the answer was either deflection or empty promises of more consistent communication with lackluster apologies. The staff directly interacting with my family members in there were mostly kind and supportive but the administrators, social worker, etc. Are where the break down occurs which is so disappointing because it unfortunately reflects on the entire facility. There are so many issues I could express that occurred at this facility but for anyone considering this facility, I would advise you to look elsewhere. The best thing I can say is that they kept our family members alive with around the clock care we could not provide in home at the time, which is at best the bare minimum. If this is your first experience with care in this capacity and you are hoping the staff, who does this line of work everyday, can help you in any way as far as what options are available, the process, etc. you unfortunately are on your own. You will be your own advocate and any help received is best sought out from another source. Edit: I would like to add now that there is a business response, if the main issue I am stating is communication, how would me reaching out AGAIN for communication solve any of these issues? You have heard directly from me and my family members many times and have our contact. If this is an attempt to save face to our family, it is months and months too late. The family members are no longer there. This was just my family experience that I would not want other families to experience and wanted others to know before making a very important decision.

The staff and nurses here are excellent. Caring and will go out of their way to help. And the ppl in the front offices have helped me every step of the way getting my mom comfortable and helping get her in Medicaid. So thankful for everyone at this facility.

This is an amazing home! The staff is friendly, the care is amazing, and it’s always clean!!

I can't say enough good things about this place!!! The staff is absolutely amazing and the care for their patients is next level. The director, Ashley is very knowledgeable and runs a great staffing team.

The staff were all very friendly and caring. They treated our grandmother like a queen!

I would like to advise anyone to not place there family members in this place they abused my uncle broke his hand let him fall and break his hip and never took him to the hospital my uncle had bed sores all over him other people in the rehabilitation center had told us that the workers beat my uncle this is no lie I am begging people to not place there family in this place my cousin took my uncle out of here and we had him X-ray once he was home and he had a few broken bones and broken hip bed sores the size of eating plates that was really infected please put your family someplace else and not in this place no one deserves what my uncle went thru in this place

In my older age, I have been to three rehab facilities and this by far is the best one. If I ever have to have a rehab stay again, I will for sure come back here. The care here is great and the staff are awesome.

I am here for recovery and the nurses on both day and night shift are so helpful. The PT and OT staff keep you moving to get better quicker so you can go back home quicker. Now the food can be a little better.

Ashley and her team are rockstars! Assisting the elderly in either transitioning home after rehab or for an extended stay. Excellent care.

I couldn't Say anything negative about this place! My grandfather had to go here for some time and Ashley and her team done amazing. Treated him Like Family. Went above and beyond. I couldn't be more thankful. I Appreciate everything they done for my Grandfather and our Family.

My father had two different stays and each time, he was given the greatest care. The staff treated him like family and I could not ask for a better experience. From the Director of Nursing to the Environmental Services team, everyone went above and beyond every step of the way.

I was here for rehab for about 3 weeks. The care was exceptional and I almost didn't want to go home because the staff and care was so amazing! 5 Stars for sure! Rehab department and Nursing Department was Amazing. Ashley, Aarin, Danielle, Jessica, and Cheyenne are amazing and always go out of their way to make sure we have what we need!

Awesome place! Great caring and nurturing staff and clean facility!

Staff is very friendly and helpful. Very clean place.

This place needs help .

all the staff has been wonderful mike has had a hard time being there but they have been kind and helping him cope much better now thank you

Excellent care from a knowledgeable staff, the clinical staff are not scared to take on a challenge!!

Danville is a beautiful with a great CEO and clinical team that does a great job.

I love the staff at Danville! They are compassionate and caring for their residents.

Beautiful facility with top notch care and a loving and caring staff.

Danville has a great therapy and nursing team. The new short term wing looks excellent

Love this place. Wonderful staff. Very clean.

Awesome facility with great staff.

Sadly had to give 1 star. Place is a joke don’t take your family to this place. Wouldn’t let them watch my dog.

Great place to bring your family. Clean and smells great. Amazing therapy and staff!

Great place!

Great place. Smells good. Clean. Great therapy

All of the staff here genuinely care about their residents well being and making sure that they feel at home! The therapy team is superb & continuously encourage their residents to reach their maximum potential!

Super clean! Great place! Bring your loved ones!

Great staff! Great place to bring your family! Amazing therapy team!

Sadly I had to give a star to be able to post this...Do not send your love ones to this nursing home not even your animals especially in the lockdown area they will steal your love ones belongings every time you send it in that building plus they do not bath the patients those patients walking and sitting around dirty and stinking of body oder this place is un godly a unhealthy place they got excuses but they solve nothing...do not believe or trust this nursing home

Absolutely disgusting, dispointing. There is no locks on the bathroom, the wheel chair was dirty they put my mom on. Latasha has a horrible attitude she was tired of dealing with my family even though it's her job. Hateful ppl if you love your family or friends do not send your family there. Horrible place.

I have nothing but kind words to speak of this amazing staff and management. During my grandmother's recent passing the staff cared for not only my grandmother in hospice care, but also for family that was traveling from all over the country to visit. Every hour on the hour a nurse or nurse assistant was there to answer any questions or to provide us additional comfort. A staff that is thoughtful and caring to everyone has left me with great memories with my family.

i love this place, can’t get enough of it! I love taking care of my residents :)

Great place for your family member to feel loved and also feel supportive during there time here wether it is long term care or short term care !! Here’s a photo of our sweet residents making home made pizza cooking it then sharing it with the residents in the facility !! 🥰❤️

Danville Centre has come a long way. The staff are friendliest and most caring group of people. They are going through a remodel. They care for the residents like they are family.

I have questions, I have a family member that's there for rehab but yet he isn't on the rehab side does he not need to over there? 2nd question the social work as spoke to the family member about goals for once he reaches the point of going home. He need to have home health for more than the 2 hours his insurance will pay per day, she said there are grants for that but yet didn't go into details about nor offer help in getting it started. Also have been told he has the worst insurance with his Medicare no solution on how to fix this either. Who do I need to talk too about all of this???

The pictures that you are advertising is not true this place is not fit to be a shelter for dogs it’s awful never seen nothing like it smell nothing like it it’s awful.

If I was able to give no ​stars I would. I made a phone call to request information at 5:20 on a Monday and was told that I was going to have to call back during business hours with the most rudest tone I've ever experienced and that being my 1st impression of this place I will not be calling back. Thank you for making a tough phone call even harder!!!

This is an amazing and very caring place. Tremendous staff

Great management staff in place! Stakeholders love the residents!

This place is awesome! I highly recommend!! The executive team is very helpful!

Great, caring staff. They always put the care above anything and everyone is family.

Wonderful homelike facility with great staff! Great place to live and work!

Great facility for care!

Friendly staff and good care provided for my neighbor.

The residents are like family. They have a very caring staff.

I really don’t know how this place got 5 star ratings. My mom has been in this facility only one month and I already cannot wait to get her out. I know COVID is a huge issue. But besides that it’s almost impossible to speak to anyone about how mom is doing. They either don’t answer the phone, don’t know, or give canned responses such as “she is fine”. We have not been able to reach them at all since December 24. I found out today that their phone service has been out. Danville centre is part of a bigger organization called Signature. They have different locations. So why couldn’t SIGNATURE reach out to the relatives to let them know this. I am very very disappointed. I would not recommend them and as soon as possible my mother will be removed from their care

Horrible nursing home, neglectful, I do not recommend them at all. Furthermore, they don’t communicate when something happens to a patient.

A beautiful home and family-like environment. Care staff is always attentive to the needs of their elders, constantly demonstrating the importance of top-quality care. Keep up the great work, Danville Centre!