Franciscan Health Care Center

Food was good

Staff member Jasmine Bell has been a breath of fresh air during this transition for my Mom. So far…so good.

My husband and I were very pleased with the care he received at Franciscan. Everyone that was part of his care team including the doctors, nurses, OT,PT, Dialysis, Social Services, Aids and others were very caring, thoughtful, and knowledgeable of his needs during this difficult time. I had visited other Health Care Centers, and although they were nice, Franciscan was by far the best. Thank you to the wonderful group of people that make Franciscan Health Care Center such a special place.

Great clean well kept facility!

My husband was at Franciscan Health care recently. The staff are awesome. Friendly willing to help in any circumstance. Food is good too. Would be glad to have any of my family stay there. Older facility but very clean.

My father has been a resident at Franciscan Health Care Center for 3½ years. My siblings and I have been completely satisfied with his accommodations, care, food, etc. The entire staff is always pleasant and courteous to us and Dad. We can't think of a better place for him! A shout out to Sonya for going the extra distance!

Very nice rehab facility. We’ve never been in this situation before so we didn’t know what questions to ask. But toward the end of Moms stay the social worker, Lindsey, was fabulous! She was always polite and so helpful! She answered all my emails and questions. She is very good at her job! I have to shout out to Angie A also. She was so sweet and so helpful! She made Mom laugh and put her at ease when Mom was anxious. A fun personality makes a huge difference! And Cam’ron, a gentle kind person! A friendly smile goes a long way. Thank you all.

I'm a resident of Franciscan Health Care Center. The staff is extremely friendly and helpful. The price is reasonable. They have dining areas, activity areas, and several living rooms that are well appointed and extremely comfortable. I absolutely love my one-bedroom apartment. I went from 1,600 square feet to 437 square feet, so I had to downsize considerably, but it's well laid out and well appointed. It has a kitchenette, a bathroom, and a walk-in shower. There are emergency buttons in every room, which you would expect in assisted living. I have a patio door and a small patio outside, which lets in a lot of light, and I absolutely love it. Meals, cable, internet, housekeeping, and trash pick-ups are included. They do personal and linen laundry once a week. Those are also in the base price. If you need assistance with dressing or other things, that's more of an ala carte thing that adds to the price, but for just plain independent-assisted living it is extremely reasonable. They allow pets, which is a plus for me because I have a cat. The food is OK. You can choose from the menu daily. Three meals a day are included in the price, but I have a full-sized fridge and a microwave, so I can forgo that and fix something in my room. I can do it every once in a while or I can go out. I was in rehab here, and I was able to continue my PT after I moved to assisted living. They have a great physical therapy group. I can't say enough about them.

Franciscan Assisted Living facility feels like a huge extended family. My mom has made many new friends and has flourished so much at Franciscan.

I had Sunday worship & brunch there with the residents on the 2nd Sunday in Feb. Great things are happening here to bless the residents. To GOD be the glory🙌🏾

Great food, takes very good care of my grandma

Food is delicious. Family Sunday Brunch, the staff is so helpful. They let you know what's on the menu and breakfast is available also. Its good to see everyone having a good time. And then piano music is awesome. Thanks Kathy.

Great food! Need more aides. Enjoy family brunch.

My mom has been here for 2 years now and we have been very impressed. Love the monthly family brunches.

We love to come on the 2nd Sunday and eat lunch with my grandma! Good food and wonderful staff

Excellent brunch!!

We visited my mother-in-law today. She is a resident of the Franciscan Care Center. The staff is always very friendly and considerate. The Sunday brunch was wonderful.

My mother just recently became a part of the assisted living community. Instantly, staff and administration embraced her individuality. Mona McCubbins has made every effort to make sure my mother is getting settled and receives what she needs. Jasmine is always helpful when I need her. Support staff celebrate what makes my mom unique and incorporates that into her daily living. They offer opportunities for our large family to congregate to facilitate as much normality for her as possible. My mother raves about the way staff go above and beyond to assist her. I was skeptical about the decision when she made it, but now am very comfortable with my mother being at Franciscan Assisted Living.

I was a vendor at their fall festival this past Saturday. What a wonderful place. I really enjoyed the atmosphere and was pleasantly surprised at the quality of life they provide for the residents. They even had a pony named Rocko, who was being led around the festival for all to pet and get their picture with. I was touched by how loving and jovial the staff were and how all of them were very involved with the residents from the kitchen staff to administration. I've vended in many places and I have to say that I would love to live in such a place when I need a little extra care. It's was heartwarming to know there are places that are wonderful for seniors. Keep up the great work!!!

Very unprofessional. Staff member by the name of Courtney apparently has no problem making racist remarks. Other than that seems to be an okay center.

* 3rd update Mon 8/12 ~1045a So far Mom is slowly getting better and the Therapy staff (both PT and OT) seem to be great with her. Pushing her but keeping her happier than I seem to be able to when I try to same. :) The care plan meeting went well. I did have to talk with the Social worker (who at least in person corrected her speech pattern, but blamed it on a soft…(Seems that is the review size limit) * 2nd update Wed 8/7 ~930p There certainly was not any therapy on the weekends. However, the actual therapy for my Mom so far during the week as been good. The food seems so so but not bad for institutional selections. Most of the staff seem great but as with most places there are a few that I question if they are in the right job. I know that this type of job is a challenging one and they are still rightly COVID in the building. But, you either like your job and do a great job.or you really should find something that suits you better. So far the one nurse I mentioned below is the main concern. And the social worker who called me today. She didn’t technically do anything wrong but I am neither a kid nor someone who is so old that I am going to have a hard time understanding you. Please don’t talk to the family members (or for that matter the residents) as if they kids (or dogs maybe)…. It was just weird. * 1st update Sat 8/3 ~6:30p Confirmed no actual therapy today. I don’t understand how that can count as one of the limited Medicare funded days. * Initial Sat 8/3 ~1:00p I expect this review to change several times over what will likely be the next couple of weeks. I am starting with a 3 after less than 24 hours. It is not lower because today is Saturday and Mom just admitted to this facility (for Rehab around 4p yesterday). But, sadly while the staff in general have seemed very nice the rating cannot yet be higher as you will see below. Mom arrived just before me. They had her settled in bed and generally cleaned up. The gentleman nurse who was on duty when I arrived had waited for me for some minor paperwork, which I appreciated as Mom struggles to understand what she is signing, and was otherwise VERY nice. Dinner came (though we arrived late, which is expected but sometimes difficult for the kitchen) but it didn’t account for any of Mom’s diet restrictions (which are critical for her overall care). Other items that night I will chalk up to her first night and they were learning her needs. Today, when I arrived about 11:30a she was up in the chair and had been helped to use the bed side facilities. She has her lunch which again doesn’t look bad but doesn’t account for her diet needs. She has not had therapy, it is the weekend but they still bill so I certainly hope that she will still get care on the weekend. But, when I arrived I heard a noise. It seems at some point they flushed the toilet in the attached restroom and it was just running and running. After messing with it a little I think it likely needs new seals so I stepped out to let them know at the counter that I would turn the water off so they would know and have a chance to say that they would prefer to handle this differently. This was my second (lack of early therapy is the first and largest as that is why we are here) issue. The staff didn’t seem to care at all. It was obvious that it was a nuisance to them that I even brought this to the lady’s attention (pretty sure she is the nurse currently on day shift, but really not sure since no one today has spoken to me). I tuned the water off about an hour ago and so far that is that…. Guess I am glad that Mom will not be using the attached restroom for a couple of days at least. I will add updates above as available. And, will adjust the stars as seems correct. I really hope that this ends up as a 5 star review. That is best for the place and for my Mom but in any case I will provide a real set of updates and an honest rating.

This is a great place my mother feels safe here the people who work here are very friendly an helpful the food is good a great place to retire

My mother-in-law lived in Franciscan Senior Estates in front of Franciscan Health Care Center and always wanted to move there when it was time for her needing more assistance. The staff are so polite and helpful. They get menus to pick out their food. Snacks are always available. They have activities and games so residents get out of their rooms to meet other residents other than at mealtimes. My mother-in-law loves where she’s at. When she needs more skilled nursing care she won’t have to move again which is wonderful when you are 95!

I’ve been happy with Franciscan. My mom is safe and cared for and I love her activities and the monthly brunches. Franciscan has staffing challenges like many other places.

We love spending time with Mawmaw Ruthie

Very nice. My mother enjoyed it very much.thank you.

Very nice facility! My aunt loves the staff & the service they provide her. Having Sunday brunch there with her is my favorite!

We chose Franciscan Health Care Center for my mom. It's clean, and the people are friendly and professional. The staff is very knowledgeable and they do a good job. They serve three meals a day. They have bingo, music chimes, a couple of courtyards, and a porch sitting area.

Franciscan Assisted Living had been an excellent place for my Mom. The staff is kind and very engaged. Everyone goes out of their way to make the residents happy and feel cared for. The staff knows each resident by name. Even the house keeping staff knew my Mom’s name and which apartment she resides in! Exceptional care and service!

I am very excited to have my mom and dad here. After being at another facility being here gave as a sense of home. The staffing is top rate and personal. I feel safe leaving my family here. Thank you all for this ongoing experience.

If I could give this absolutly disgusting place 0 stars I would. Dirty, broken down furniture, Staff is non-existent. Mada would be there all day and you never saw one person come check on her. Food is absolutely disgusting and I had to bring my mother food to eat because it was so nast. I had to choose this place because my mother needed dialysis and I swear to God, it was the worst decision I've ever made in my entire life! Didn't give my mother a bath for 3 weeks! I had to go in and demand it. Bunch of young boys for nursing assistance that have absolutely no clue on how to take care of elderly. Had a covid outbreak and never even had the decency to tell my family, had family night in everything! Well, my father ended up catching covid from visiting my mother in that nursing home and died. When I called and talked to Christie, I told her my dad caught Covid there and she said Yes, I'm not getting a lie we do have a covid outbreak here. How can you do something like that and not warn anyone? Never saw one staff member with PPE gear on whatsoever. Patients have to share bathrooms and I had to have them go in and clean up some disgusting mess a patient In the room next to my mother had left on the floor and it took them a hour to come in there and clean it. Please, if you care about your family member do not put them in this disgusting place. I wish to God someone had warned me of how bad this place was before I put my mother in there. Worse decision I have ever made in my entire life!!!!!

My husband, James Patrick Mattingly, was a resident at Franciscan Long Term Care before he passed away Dec 1st. It became home to him, felt safe and cared for there, thanks to all of the staff. Highly recommend Franciscan Health Care.

I have never been put in there myself. My brother was and 5 other friends. I was there to visit a friend today. Who they was skipping with the food tray. They kept saying she got breakfast when she said she didn't. I stayed till her lunch tray came. They passed her room up at lunch we had to call and ask for her lunch which came cold straight from frig. I called this evening and they passed her up again. My brothers room wasn't cleaned it got a quick rag across door handles. Hope I never get bad enough to be put in there

I wouldn’t recommend this place to my worst enemy. In late March my husband fell and broke his femur up by his hip. He had surgery and Rod and screws inserted. It was recommended he go to a rehab facility for further rehab. After searching it was determined Franciscan Rehab was where he would be going. On day of transport there were no less than 3 nurses/aides helping him from wheelchair to recliner and they dropped him in the floor! I kid you not! Up to that point in hospital he was walking with walker. There wasn’t a walker in his room when they admitted him to his room. As a result, titanium rod bent and later broke at top and my husband had to undergo another surgery to have his hip replaced. I wouldn’t send anyone there!

My dad was released from this facility after I receive a call from one of the nastiest ladies in healthcare that I have ever come across. My dad went to the hospital from the facility with no pants and no shoes on the night before his release date from the rehab. While at the hospital, they called the facility and said he could not be released to me, but would need to go to back to the facility to be released. I understood that and went home. I called the next morning because I was scheduled to pick him up between 10 and 12 well, he was not there at 10 or 12 in that check with the lady to make sure and I told her I would call back. This lady calls me and immediately starts saying you’re a jet that just suddenly arrived here and he will be waiting at the front door for someone to pick him up. I was told that you were not going to pick him up. And I said who told you that I’ve been trying to get my dad since last night from the hospital . She then goes to say I’m gonna charge you for every day that he is here and I said no you’re not gonna charge me she said then I’m a charge your dad and I said no you’re not gonna charge him because I’m not sure why you’re coming with this attitude but we already talked to someone else and they were going to let me know when he arrived back at the place have been seen by the doctor and got his medication‘s and everything ready for his release She could host to say that he will not be able to be into any other rehab facilities with trilogy until he pays this bill that she was going to charge me. She said I’m not gonna put them outside but he’ll be at the door waiting I said I’ve been waiting all day. I had somebody ready between 10 and 12 you all just received him back from the hospital so that’s not my fault and she said I don’t even know if he’s had his medication and I said again that’s not my fault this communication between you and the doctors office. I’m in the hospital skews me . She then proceeds to say a few other things but she turned a full week experience into her one day horrific experience. When my family gets over there for my dad, he still has no clothes on other than his shirt he did not have his pants on his shoes, nor his clothes. When they finally found his clothes , they had put his clean clothes in with his wet dirty clothes. I don’t know how or what they can do about that but again the nurses and everything for the most part or wonderful the four weeks was he was there, but the horrific experience we had during his release was unacceptable .

I and my family have been more than pleased with the professionalism of all the staff at Franciscan Rehabilitation. MD’s, APRN’s, RN’s,LPN’s, Physical and Occasional Therapy, Nursing Assistants, Social Services, Activities staff, Dietary staff and Environmental staff have given outstanding care and attention. My husband and I are transitioning to a Franciscan Assisted Living Apartment that recently became available. We are excited to continue our journey with the Franciscan community. We have peace of mind that if our need for more care services changes, we have what we will need available here.

Trying to get in touch with someone to schedule a follow up appointment and I waited on hold for more than 45 minutes, calling from two separate phone numbers, and speaking with 4 different people. I was not able to get an appointment scheduled with this place for a patient. I even asked to speak with the house manager and again was put on hold. If you care about your loved ones, don’t send them somewhere that can’t help with their doctor appointments!

This place is horrible! My mother came out in worse shape then she came in. We actually had to take her out by ambulance. If you love your loved ones do not send them here!!!!!

My recovery at Franciscan was outstanding! I could not walk when I was brought here by ambulance. I did what therapy taught me to do daily.. I am able to walk again. The Therapist know what works. The Speech Therapy Department keeps your brain stimulated, I call her the “mentalist.” I recommend Franciscan highly because the Executive Director leads by example. He is always on the floor working with staff!. The cleaning crew was outstanding and the food was good. Thank you Franciscan!!!

Great place to stay! So welcoming and warm. The staff is so compassionate & caring. Love the assisted living!!

Quality facility with quality staff. Beautiful assisted living that takes great care of their residents.

My mother is a patient here at they're rehab center. She and I are very displeased with a portion of they're work staff. I've come in to visit her. She'd be in tears because if wanting to get some things. Today she waited for well over 3 hrs for anything from the staff. I wouldn't recommend this place to my worst enemy. They need to wake up. Would they like to have their parents treated like this. It's not right! Treat your patients like you would want they're parents treated. If I have anything to do with it. My mother will never be back after this stay. EVER!!!!!!!!!!

This place needs remodeling. The bathrooms look old and the rooms need painted and the carpet needs replaced. The rooms where the ambulances come in are very noisy. Some of the workers are not friendly.

My sister is in and out of Franciscan Health Care Center. It's a nice place and I have no problems with nobody there. She was in a private room, it's nice and big, she has a closet, couch, and bathroom in there. They have activities for the residents like bingo, and so on. Last Friday, a friend took her into the main lobby and they had karaoke. The staff was nice, they bent over backward to meet her needs, and they were wonderful. Everybody loves my sister there. It's all on one floor, they've got certain wings, but everything's on one level.

My mother-in-law is currently placed at Franciscan Health Care Center and she's happy where she's at. We chose it because of its convenience and availability. The staff is fine. Communication is good. The food is good, but it's bland, and it's what they generally feed older people. You don't want to put pepper or chili powder or lemon or anything that's not good for them. The dining area is run well. They have the regular bingo, they have a little game area, and they have a chapel. I would recommend this facility.

Franciscan Health Care Center was very clean, nice, and updated. The office staff that helped me figure out all our options was very helpful, caring, and kind. All the residents seemed happy and they had a lot of activities for them to do. I was there one day and they had live music in one of the lounge rooms. They also have bingo, aerobics, and cooking classes.

My parents moved into Franciscan Health Care Center. The staff is generous and nice. They seem like they care. It is a nice place and clean. I have no problems with it so far. It's like a normal apartment and has a lot of space. They have a chapel, a beauty salon, and an outside patio. They have a lot of activities, like bingo. It seems like they have nice food. They have three meals a day. My dad loves everything.

From their admissions team to their Social workers to their Receptionist and Cook....Every soul that works there is so kind. You are greeted with a smile and they do all that they can to help you.

I would not let my dog be kept there! They need to be closed for good! My momma was there and they literally checked on her 2-3 times a day! Thats it! She would have laid in her own feces had we not insisted that we stay. Her daughters cleaned her, walked her to the bathroom, made sure she stayed hydrated! These elderly people are left alone the entire day. Wrong meds given! Blood tests for no reason, over and over again! DO NOT LEAVE A LOVED ONE THERE!!

I took my aunt to Franciscan Health Care Center for her rehab. She only had 20 days under Medicare guidelines, so after that I had to find her another place with a Medicaid bed. With this COVID issue, no one's even entered. She's happy and would have liked to stay there. They kind of give you a little more personal thing, even when she's there I at least get to talk to the director and the people at the desk. So even if I didn't go to her room at least I got to talk to people face to face.