Hallmark House

We chose Hallmark House because of the friendliness, cleanliness, the fact that it had only 30 beds for memory care only & the general layout of the facility. When I visited I met many of the staff not just the office people & that was helpful to get an overview of the people & their various skills etc.

We like the layout of the facility, the staff too. They could improve communication with families that don't live there and the beauty shop haircut thing is frustrating at times. Another negative is I think at sometimes they are understaffed but I understand the fact that problem is at all places like this. In fairness to Hallmark House they have had a management company change and they are working on things but when it's your parent there I feel that the bar should be set high and I feel underwhelmed at times but I see that they are working on it and in the changing work environment and world that we live in nowadays they do a good job!

My loved one is currently a resident at Hallmark House and everything has been great for her at this facility. They were very helpful with the move in process by storing things that we had delivered until our move in day. Very accommodating. Communication with the family is great. Not overwhelming, but they are always responsive to my questions or things that come up. My loved one says that the food is great, she likes the variety of what they have available. I would recommend Hallmark House to others.

The community and staff are great! Everyone is friendly and the staff is caring and is great with all the residents here at Hallmark House, they have everyone's best interest. I would highly recommend Hallmark House!

My dad has been at the Hallmark House for several months and the staff is absolutely wonderful- truly saints on earth. Alzheimer's is such a difficult disease to manage and they go above and beyond to care for the residents while respecting the individual. The facility is designed for memory care with a large center room, where they all gather, surrounded by individual bedrooms. There is a combination of laminate (hardwood looking) floors and carpet. I would prefer all laminate, since some residents are going to have incontinence issues. There are 2 outdoor courtyards which are enclosed for safety. We have visited multiple memory care facilities and there is no where else I would send my dad!

Hallmark has been a very positive move for my family member. Staff seems knowledgeable of how to care for clients. Clients have some ability to move inside and outside which has been important for my mother. Yet she is still safe. We are very happy with Hallmark with no plans to change. I would suggest a little more hands on by staff regarding client hygiene through out the day.

My family has been very happy with the care our mother has received while living at Hallmark House. The staff is the best! It is very evident they care for the residents and work to make each resident feel special.

My mother has been a resident of Hallmark House for 18 months. She is truly happy at Hallmark House. The nursing director and nursing staff are attentive and helpful in all aspects of daily care for the residents. The care givers are kind, patient and fun. The residents are able to access caregivers easily. The food is excellent and definitely not mundane. The meals are prepared to meet the dietary needs of each resident. The director is extremely helpful with any needs, questions, or concerns family may have about their loved one. My mom is home with her many friends. I am relieved to know my mom is well cared for, safe and happy.

I moved my mother, suffering from dementia, into Hallmark House just short of a year ago. All the signs had been there and with hundreds of miles between us, I was unable to keep her safe and provide for her well-being. Enter Hallmark House and the wonderful, caring management and staff. Knowing that she has 24/7 care and supervision, and that she is now just 15 minutes away has eased my worries. I have reached out a number of times directly to the caregivers at Hallmark House and they have always responded with loving attention to her. I still worry and struggle with the challenges of this disease, but have increased assurance of her care and peace of mind knowing I can rely on the professionals at Hallmark House.

This is our second experience with a senior living facility and, by far, this is the perfect location! We rest easy at night knowing our loved one is cared for, stimulated and loved by the staff at Hallmark House. The transition period was so flawless and easy that we never even noticed a change, other than positive! The staff goes above and beyond to make sure our loved one’s needs are met on a daily basis.

Hallmark House has a very caring group of caretakers and they took very good care of our Mom. They were very attentive and we couldn't have been more pleased.

this is the most unprofessional place that I have ever visited. I would never trust them to care for anyone in my family

My mother has only been at Hallmark House for a short time, but I can already highly recommend them. Because of unforeseen circumstances, they let her move in four days earlier than planned, and were very nice about it and extremely accommodating. The employees are all very caring and kind to the residents and take care of all their needs. They have flexible schedules that keep the needs of the residents first. They get to know each person's likes and dislikes and plan their meals accordingly. They are very welcoming to family members and have kept us well informed about my mother's experience there. The facility is spotless and beautiful, and the open concept is great for the residents. All in all, just a great place and glad we found them!

Wonderful place, so clean and friendly. Top of the line care for my Mother. Would not want her anywhere else.