Louisville East Post Acute Care

Once again I am giving a review because I am not sure how someone can be RUDE to the elderly people at this place. The person at the front desk today was very rude to people older than her. Her name is Cathy. I felt sorry for the person she was rude to. I was walking out with something I need to take to my car and there was an elderly person who was waiting to go out they were pushing someone in a wheelchair and were trying to go out. Cathy was telling the person you have to sign out before you can leave and the person said my sister is going to do it. She signed us in and Cathy said you can't go out yet because you are not signed out. The lady had a look on her face that was kinda heartbreaking to see. I don't know how Cathy was so rude. I know she is not a nice person to most people anyway but I really was upset at how she was treating the other person. I was trying to get out my self and pushed the button by the door like I am used to doing the door didn't open right away but I know how to get out and she was telling me I had to wait for the door to open which was neither here or there but she was refusing to press a button at the desk to let us out. The door did open not sure because I pushed it open or she finally pushed a button to let us out. I really felt sorry for the other people she was being RUDE to. I just don't understand why she is that way. The other person just looked so sad. I don't think Cathy deserves her job here. Like I am so happy my mom is leaving this place so I don't have to put up with Cathy rudeness. I can kinda deal with her rudeness to me which she shouldn't be but when she is RUDE to people older than her I can't not get upset about it. That is not a good person to have working anywhere to be honest. I am just leaving this review to tell you all how rude she is and should have more respect for other people

Would 100% recommend working with Jake, he was professional and answered all my questions. 10/10 experience

*Mom stayed a week. *Very little improvement-yet positive change in her issue for being there. * I have never been told “it’s not my job” by so many staff people. Ever. Anywhere. *Vast differences in the front line care staff. We had several - off the charts great nurses and assistants-. But some left my Mother in soiled clothing in her bed after requesting help repeatedly with no response. *If you send someone you love there, be sure to be very proactive about their care.

We thought this place was a good place for our Mom to go for rehab. Some of the people were nice but not everyone was The food is trashy. My mom is one of their best patients. However one day she was laying in her bed and complained about feeling a rod where she was laying. It was hurting her back I kept saying she had to sit in her wheelchair and that not comfortable either. She was in it for a couple hours. Her husband came to visit her and he went to the nurse station and told them twice what the deal was they did nothing. So I went to the nurse station and approached them about it. Well finally the nurse manager came to see what was up she claimed she didn't know anything about it but that was a lie. So I kept going to the nurse station and then was told by a sibling to get the nurse email cause we were filing a report. She said she could not give me the email cause she didn't do anything wrong. I told her you know exactly what I am talking about. So finally she got intimidated by me which I didn't care she called the director of nursing and gave me the phone I told her what was going on and she finally gave me her email. I still had to keep going to the nurse station and they were no help. Moridiat was the nurse manager and she was aweful finally she came for a minute acting like she didn't know what the deal was. They put my mom back in the bed so she could relieve her bladder. The nurse manager asked her if it was ok cause they were trying to pump it up. My mom said no I can still feel it a little bit so the nurse manager said oh it ok now I said NO she will soon feel bad again. The nurse had the audacity to say they could put a bunch of blankets on the bed so she would not feel it. I was h***l no you have to bring a new mattress She walked out and I didn't wait long to get on her again. So like another half hour went on I had to keep finding her. Finally she came back and asked if it was ok to bring a regular mattress. I'm like yes this is what we been waiting on. I told her you better have it here in half hour or I will be on you until you bring it So finally a half hour later she brought one.my stepdad and I were talking about how she wasn't doing a good job. She was like what is the problem you saying I am not doing my job right. I told her mind your own business. She was fully aware we were filing a report. But once again I would never want to see her again if she doesn't know how to do her job. Like I said Moridiat is the worst nurse manager I have ever met. She works nights.

Tried to get my brother a water pitcher the stated they only get cups, then we was looking for a wash cloth they looked at my niece like she was asking for a million dollars they stated they don’t have access to them my niece well can I have one!! What is going on in this place!!hope he gets out of this place soon!

My husband was sent there for rehab to become stronger after a severe infection. While he was there he hurt his knee cause he was encouraged to peddle around on a wheelchair with no feet. His foot got stuck under chair and it cause him to twisted his knee. They never even looked at the knee he could not put any pressure on it. The pt people cam in to do therpy when he told them that he refused to do therpy. The had him transfered out of there back to hosptial. They called me and only said he seemed confused and agitated. Well at the hosptial had had 4 strokes. That the rehab did not notice. He shared a room but it was so damn hot in it. The roommate was about 120 pounds and my husband is over 300. The room mate bed was right next to ac that he did not like on and his bed was twice the size of his. There was one really nice nurse that only woored the weekends. The night nurses were very loud and acted like they were throwing a party. My first week there i had no problem with staff until he was injured. PLEASE DO NOT SEND A LOVE ONE HERE!!!!

A few of the nurses and aides were excellent.

My dad came for short term rehab and we especially love the staff. Everyone is so nice and helpful.

Cockroaches and no care or respect for human life

Nice staff, great environment, they have an amazing unit for the brain injury patients. They have a total of 5 different types of units from long term to short term.

Worst case of Communication break down I have every seen. Called once and was put on hold, with no one answering the call, left 2 messages with no response from the facility. When I finally did reach someone they were rude and uncaring that I was calling from a doctor's office trying to get additional information for continuity of care on a patient. I wouldn't sent my dog there.

My brother is there. He is a veteran of Air Force, served over 20yrs. VA is paying for his care, which in my eyes is worse than POW camp. He's not the only one lying in a urine soaked cot.( not even a bed.)his whole wing smells so bad you can hardly breathe.

My mom was here and 1 day is all it took for her to sign herself out. We weren’t happy at all. She wasn’t being assisted to the restroom. Patients phones aren’t working, and when my mom needed them and pushed her button no one ever came to her aid. One of the nurses told my mom that she could put her in a wheelchair and sit her on the sidewalk. Be vigilant people when it come to your family members.

A close friend of mine stayed here recently for short-term physical rehab after being in the hospital for a long time from a nasty fall in her bathroom. I was worried about her being in a facility, but it was actually wonderful for her. Staff were often busy with their jobs but when we had questions for the nurses or therapy or administration, we could get answers when we needed them. If someone didn’t know an answer, they found someone who did or got us in touch. I cannot put into words how wonderful the therapy staff is! It was like a miracle. They got her up and walking so much faster than she or I expected. It was amazing!! Now she is moving better at home than she was before she fell. We got to have a meeting with the rehab unit nurse manager, social worker, and rehab supervisor to go over the plan, how to get her goals accomplished, and answered our questions. They were all very nice and professional. They ordered her some medical equipment to take home that I picked up and got her therapy at home too. Overall a great experience and surprised us. She and I would return if we needed to for more therapy!!!

The room was infested with water bugs and I had to bring my own bug traps and dirty. The staff always said they would help and be right back, but never came back to help me it would be hours before they returned. As far as amenities there none that I can speak of. The rehab people were first class. The food was okay.

Don't send anyone here if you want good care. Pretty bad when a new patient arrives to no sheets on the bed. Doesn't take 5 hours to turn a room.

Do NOT allow your family to stay at this substandard facility. It is very unsafe. One nurse per 24 patients. The staff is more interested in socializing with each other than caring for their patients. My husband was there for rehabilitation after spine surgery. He was there for 4 hours. He had significant bleeding and called for his nurse using the call button. After 20 minutes, he struggled to the hallway and called for help. No staff responded but could be heard talking, laughing, socializing. After 45 minutes someone came to his room stating “that’s a lot of blood” Eventually EMTs were called and he was taken back to the hospital. If this place is recommended by any hospital, do not allow your family member to go there. It’s dangerous.

My father went there after having major spine surgery. First; these moronic, medical misanthropes took all day to get his transfer papers prepared, as well as transferring his prescriptions. He gets there and his nurse tells him that she will check his back in just a a few minutes, then leaves for an hour and a half. It turned out that his nurse didn’t even know that he had a procedure. Later, he had to go to the bathroom but could get help, so he hobbled to the toilet on his own. After he made it to the bathroom he began peeing a large anoint of blood. He was in pain and needed help, so he pressed the emergency button, but no one came. He yelled down the hallway and still, no one came. Eventually, other patients started yelling for someone to help him. Eventually some showed up and they stuck him in an ambulance.

My momma was transferred to Louisville East Post Acute following breaking her hip and having surgery. Momma had to be transferred to a memory care facility 2-1/2 weeks ago. I received a phone call from one of their nurses from Louisville East, Paola, who called AFTER MOMMA WAS GONE for 2 WEEKS, just to check on her to see how she was doing. To me, this is a nurse that is not just helping patients for a paycheck but because she TRULY CARES about the patients - this is ABOVE AND BEYOND!!! Thank you, Paola, for TRULY CARING about my momma! The Administrator goes above and beyond to work with you as you and your family have to adjust or readjust to the various phases of life you have to go through with your loved one. A high thank you to him as well.

My dad is here for long term care, but still in short term until there is an opening. He has been in 3 different nursing homes and so far this one is by far the best. Weekend staff is a little iffy with care, but I have always been able to reach out to someone for a resolution. Joni and Jake have been great.

When my mother was first transferred to the Nursing side from Rehabilitation and I wasn’t able to see her because of Covid, I would call just about every day to get a report on how she was doing and I was always told fine or ok. It’s like some of the staff couldn’t tell me anything pertinent. Now there are some friendly staff people but I still don’t know how my mother is doing other than visiting with her. Like I was never told why she is on a Puréed diet. I do understand that it could be because of choking hazards. I don’t know when my mother lost her teeth but it happened way before I was born. My mother has always been able to eat food that most cannot without teeth. I know that my mother is used to not moving around but I was always told the more she moves, the better she is going to do. She wears clothes that don’t seem to fit her as well. If I knew her weight then I could bring her pants that may be better fitting. The receptionist is always nice and I like the Social Worker as well. Overall I don’t really have a problem with the facility it’s just that certain areas could be better. If I could have kept my mother at home I would have but I know that she needs more care than I can provide.

My daughter has been a long term resident at Louisville East and overall, we have been pleased with the care she receives. As with all nursing homes, the aides are spread thin a lot of the time and help is sometimes a bit slow in coming when help is requested - usually because they are helping other patients. The rooms in her wing were recently updated with old carpet replaced with vinyl type flooring and that was a great improvement. The food served is nutritious and patients get a good variety in meals. The staff keeps us well informed of any incidents they feel we should be advised of, such as non-injury falls, need to go to a hospital for any reason, commencing therapy, etc. We have frequent contact with the Social Director, who is always helpful and responsive. The nursing home is receptive to visitors and my daughter’s entire family and friends are appreciative of this.

My dad was in there for a couple weeks. His room was always dirty. They really don’t give your loved ones the attention they need, he made no progress while he was there. The last day he was there he asked me to help him bec he was in pain from a bedsore, i asked if he paged the nurse he said ya and no one came. I paged them and they didn’t come so i went to the desk and there they were playing on their phones. I said do u not hear the alarm, my dad needs help and the girl behind the desk said with a major attitude that they are short aids and so i said so no one here can assist my dad?!? And she rolled her eyes and asked what the problem was and i told her amd she was like o u need his nurse and i asked where she was and she pointed to the chick next to her. Thats when they came and a little later dad was holding his side in pain so i had them call an ambulance and his bp was 80/60 something. And was dropping, pain usually makes it go up. I truly believe that he would have laid there and died that day had i not been there. That is just speculation but thats what I believe. Do no send a loved one there if their recovery is of any importance to u.

This is one horrible place and if you send your parent there you would be very sorry. They Threw my mom on an ambulance late at night and was very nasty and hung up on me once I asked the nurse where are they taking her to. She showed up at Baptist east with Urine all over her and her brief was hanging on by a thin thread. They are some very rude people and the Director of Nursing do not care at all. I'm telling you if you have a family member you care about do not send them to this place. They are not fit to take care of anyone.

My mom was there after hip surgery. Everyone was friendly and willing to help. The place was clean. Everyone had great bed side manner and willing to help. I was impressed

My aunt stayed here and said the room wasn't sanitized nor cleaned.The food was disgusting and none of the staff were of help. She said when she was discharged no one assisted her out. Overall, terrible stay.

When my mother was discharged after recovering from a stroke, a walker and bedside toilet was supposed to be ordered by this facility for her to have at home, turns out it was ordered too late and wouldn't be delivered until 2 days later to her home, which took a few hours to find out. She needed this equipment to be safe at home, and the facility was supposed to look at loaner equipment for her during this time but no response back. During the discharge process, the staff and nurses were unhelpful and didn't seem to know anything. My mother also complained about waiting long periods of time when she called for help to use the bathroom - she wasn't supposed to get up on her own. She is now receiving additional rehab at a much more competent facility, and is very happy so far; she couldn't wait to get out of this place. Overall, communication and services are poor with an unhelpful staff.

I love the aids they are awesome and caring i all so love the nurse and the rehab people they are willing to go the extra mile and answer any questions you have

You won't find a staff more helpful, thoughtful, and willing to go the extra mile than you will at Louisville East Port Acute Care. We were in a difficult situation and had bad experiences at numerous other facilities, but the team here went the extra mile in support explaining the situations, options, and coming to a resolution. Thank you to all involved - really a great team and facility!

My mother was at Louisville East Post Acute with a broken shoulder. She uses a walker and needed some extra assistance and rehab while she was recovering. The entire staff at Louisville did an excellent job from start to finish. The people in the business office and the social workers did an excellent job guiding my family and I through some processes that would have been very tough to navigate without there help and expertise. I always felt the nursing staff and aids truly cared for her and they were very attentive to her needs. The rehab my mother received was excellent and they worked very hard get her better as quickly as possible. Throughout her stay at Louisville East I always had the peace of mind that she was getting the care that she needed. My family and I are very grateful!

Place was super clean when I came here to visit my uncle who was in here temperory after recovering from a car wreck! The staff was always nice and the facility is beautiful .

I believe this facility is very un-professional. I gave this Facility 4 stars only because of a compassionate social services worker by the name of Brian. He has went over and beyond to help with the Care of my Mom. He doesn't put us off, answers questions and gives you a un-sugarcoated answer.

DO NOT ever send anybody, not even your worst enemy to this place. They dropped my family member in the floor trying to get them up for therapy. After the fall my family member complained with their side hurting and they supposedly did an x-ray but they did it of their back so they could report no injury and not document in their chart about what really happened to avoid being sued. Low, pathetic place. Meals aren't hot and there's not enough food fill a person up. Only drinks they offer is milk, water or some horrible fruit juice or off brand soft drink occasionally. Call lights are usually not answered or they come in and turn them off, ask what you need and never return. Whatever your situation is please pass the place up.

Some of the aides were good. Some good nurses too. Food was inferior at best, mostly served cold. Being short staffed so times the call light was answered half hour to 1 hr later. Unpleasant experience. The rehab experience was great friendly and caring staff.

We sent my grandfather here for PT after his hip replacement. Awful choice on our hands. He is blind, diabetic, and is not to be left unsupervised; they let him: fall out of bed, lay in his own filth, left him in a wheelchair unsupervised and let him roll all over the place . The toilet in the room was always clogged up and over flowed constantly. The food was horrible, looking like someone had chewed it up and spit it back up to be served. the people they placed in the room with my grandfather were terrible; one brought ants into this room with all the food he ate ,the other was unhygienic. He wouldn't bathe ,wouldn't wear clothes, let the bathroom and his bed a mess, would turn off the air conditioner , and would flash his private parts . One of the workers had a nasty attitude and would not call for an ambulance when he fainted. After bringing him home, two weeks later ,he is back in the hospital for having stools backed up .

Fabulous customer service! Building was beautiful and clean. Best therapy we've ever had!

I've volunteered here twice already and had very positive experiences, the staff is very friendly and treats the residents with respect and tends to all of their needs. I felt very welcomed and comfortable as a volunteer here and because of the positive experiences I had, I plan on volunteering again.

Louisville East Post Acute is a beautiful short-term rehab and long-term care facility. The facility was recently remodeled with a very modern look and feel. The Administrative staff have been very responsive to my needs. I love that there are several very nice sitting areas to visit privately with loved ones. The grand lobby at the entrance is so welcoming and I love the grand piano and sunlight day room. Louisville East is adept at caring for many kinds of patients including basic orthopedic patients but also complex dementia and brain injury patients. I saw patients in their dedicated memory unit having a riot in their specialized activity program. The brain injury patients have their own rehab gym space which is very nice. My feeling is that Louisville East Post Acute is a phenomenal comprehensive rehab and long-term care facility with dedicated staff members committed to serving our Kentucky communities.

I am so happy my grandmother got the excellent care she deserves at this facility. She'd had difficulty eating and they succeeded significantly to help her get back on her feet to a faster recovery.

This facility did an amazing job at helping my grandmother recover with therapy that greatly improved her body strength and movement. I gladly recommend this place to anyone considering staying here.

this is the worst place to for elderly. My mother has fallen there several times. I have to keep calling ombudsman office for advocate, because her room is always dirty, they have found mold growing behing her a/c/heat unit in her room and several other rooms in the past They were given time to clean it up. It has been 4 name changes I the last 3.5 years. most of the nursing staff acts like that don't care. I am begging her to leave there, we are going to try to get her out of there. I am telling you don't use this place

My friend is having the hardest time trying to get anybody to do anything. She can't eat the food from any of the meals. She fears she will be sent to ER to get blood transfusion from lack of nutrition. She fears that happening from the lack ocarthe.

The therapy is wonderful, they encourage you daily.

I have my mother here, I love the staff on Mondays when I see her,Ms.Maddie,Sarah RN,Josh(aide),Blair.HR.,Etc... I love the fact they do allow her to be as independent as possible.She is diabetic and is paralyzed on her left side, I think that on the weekends they are so short handed and I find myself on the phone with my mom in tears due to the aids being so rude and disrespectful towards my mother. I guess all facilities have their ups and downs but I just wished that there was more consistency...

They took excellent care of my wife Amanda.She was admitted on January 26,2016 then released on February 26,2016.Special thanks to Shannon one of the aids who went over and beyond to take great care of my wife Amanda.Very clean facility.Thanks to all the staff.Thanks to the therapists who worked with my wife Amanda. Very professional,i would recommend this facility to place your love ones.

At Christopher East Health Care Center, the rooms were very nice, but there was a bad odor in the dementia unit. The overall place did not smell, just the dementia unit. The rest of the place looked nice, but the Alzheimer’s unit was dreary. The staff was friendly, though.

My Mother entered this facility in August for rehab. She is now in long term care due to the progression of her dementia. No one ever wants their loved one to live in a nursing home. But our family is happy with the care our Mom receives. The staff is available and responsive to our concerns regarding our Mom's needs. They care about the level of patient care.

My father was placed here after a stroke. Upon arrival the room was not ready, it smelled of urine, nobody had any clue who we were, and he went without medication for over 12 hours. Had a family member not been there they would not have known to hook him up to a feeding tube and with him being a diabetic that could have been life threatening. After urging them over and over to hook it up I insisted on having his blood sugar levels checked... it was at 83, very low. One week later he was readmitted to the hospital with bleeding ulcers, bedsores, an extremely dirty picc line (that had to be removed and was missing a hub), a filthy catheter, and a worstened lung infection. Even though a family member was there everyday, it was not enough to counterbalance the lack of attention he recieved over night and the lack of maintanence he needed medically. This place is grossly understaffed and negligant. DO NOT LEAVE YOUR LOVED ONES THERE!

My husband, Sonny was admitted to Christopher East in May 2013. He was chronically ill and needed a lot of care and attention. The care he received there was phenomenal. I never worried that he was not getting 100% of the attention, physical, medical and emotional care he needed. The facility was always clean, there was never a urine smell anywhere. He was on the 400 unit and the nursing staff and nutritionist bent over backwards providing meals that he would be able to eat. Due to his illness there was a lot of food that he had difficulty with. If they brought a tray of food that he couldn't eat, they would take that away and bring him an entirely new tray with something else that he could. The aides would sit with him and feed him if that's what he needed and if he wanted to try himself they would sit there and encourage him. He was always clean and dry and cared for. He wasn't left to lie in bed all day, they would get him up and go to physical therapy or outside to the court yard. The nursing staff and aides were so good to him, they were like family. He was happy there. This was because of the attention and love he received from the nurses (especially Mary) and the aides. This meant the world to me and I cannot tell you the importance of someone that is so ill they can no longer be at home, being content, cared for, and at peace with the nursing home they are in. I would recommend this nursing home to anyone that wants their loved one cared for like they would be at home. Thank you Christopher East!

The facilities were clean, attractive, and well appointed. The administrative staff was pleasant and knowledgeable and addressed problems promptly when they were brought to their attention. The physical therapy department was also excellent, patient and encouraging and always timely in their care. The charge nurses were pleasant, but the regular nurses seemed to be overworked and weren't always timely in their delivery of medication (my relative was on several significant painkillers due to the nature of her surgery and frequently had to call and ask for her pills because they were late). Also, at one point the nurses lost track of the administered medication and there was a miscount of the remaining prescription that was difficult to sort out. I also noted at least twice where a nurse dropped a patient's medication on the floor (because I found it later). The nursing aides were better than the nurses, always pleasant and attentive to my relative's needs. Overall the stay was pleasant, as long as you stayed on top of the nurses for accurate and timely dispensation of medication.