Signature Healthcare at Heritage Hall

I suffered a burst T-12 spinal fracture and a compression fracture of L5. When I arrived I was unable to walk on my own. Only 5 days later, I went home completely able to get around and take care of myself. Their advice, therapy and all around attitude gave me the skills I needed. I can't say enough about how impressed I am.

the whole experience was excellent. treated like family in every aspect. the rehabilitation department was the best.

My mother was in Heritage Hall Health & Rehabilitation Center. It's a rehab/nursing home type place and they were good. I liked it. It was kind of a nice, peaceful place. I like the facility itself. The only thing is where she was (it's a nursing home also), she was not too far from the floor where the mental cases were and there's a lot of screaming at night and stuff like that. That was tough on her. She had her private room and she liked that. It wasn't too bad. It's just some nights were worse than others. They couldn't help that, but you could always ask for another room. The staff was great. We didn't have any complaints. They were helpful because Covid hit a week after she got there. We had to just visit her through the window. They were great. I don't remember her complaining about the food. They had one dog there and everybody just loves him. They took her to physical therapy.

The employees take very good care of the residents. The residents are in a safe environment and they enjoy all the activities that are provided. If you have any concerns the director is always available to talk with you.

The went to go take the tour and I had gotten someone that was new. She was not very knowledgeable, but she was very pleasant and helpful. My only real concern was that the community did not have any private rooms. I also know people here.

My mother has been at Heritage Hall going on 2 years now. The facility is great in many ways. It offers activities for the residents that live there. Such as bingo, the red hat club, church services, arts and crafts, seasonal celebrations. It is the cleanest facility of this kind that I have ever been into. I have never smelled urine or feces. I know that's a gross statement. But so true in many facilities that I have gone into. They truly care about the patients and love to tease and kid around with them. They call is your family member falls, gets a cut, gets a med change, or anything that happens. They also have a hair dresser that can do your family members hair weekly. She does an excellent job and truly cares about the patients. They have a care plan conference with family members to discuss the family member and any concerns that the family may have. I would highly recommend this facility to anyone who has a family member that is considering long term care. I'm sure there are many more positive comments that I could write, but just can't think of them right now.

My father has been a resident since 1995 and I have been his primary contact/guardian. Overall the facility is kept clean and it is rare that you smell anything bad. They are usually understaffed however and the time spent with patients is not enough on most days. High turnover for aides. Most of the nurses are good but could use more training. The doctors however are less than good. They seem to be more about prescribing medication that will keep the patients calm so they don't have to tend to them much. I would guess this would be due to understaffing. This is most unfortunate for residents whose family members either don't visit or are uneducated as to what is going on with their family member. The staff and doctors try to lead you to believe the resident's health is just deterioating due to age. The nurses just follow the doctors lead and don't challenge them when they should or at least they should contact the family if they think the doctor is not acting it he patient's best interest. I'm sure it boils down to being afraid of losing their job for some of them and others are not educated enough to know better. At one point they had my father on several phychotropic drugs which were unnecessary for his condition and just about killed him. After much research and several hospital stays we were able to find doctors outside the facility who called the nursing home doctors out on what they had done and my father was taken off all of the drugs. Fortunately, we caught this in time and my father was able to regain his health and has remained healthy since. His primary care is given to him by offsite doctors and the nursing home doctor is only allowed to make changes or assessments with the family's permission. Unfortunately, most of the residents do not have family members who take this kind of action with their family and the resident's quality of life is diminished and often dies prematurely. This nursing home is rated one of the better ones in the state which is an unfortunate statistic for so many of the residents in nursing homes throughout the state. Because we as family members keep a close watch on our father the nursing home knows we will not tolerate these behaviors and the care of our father has improved. They do allow him to call me whenever he wants to and overall his disposition is good. I truly beleive this would not be the case if not for the constant threat that they know we will hold them accountable for any wrong doing. The kitchen staff is very nice and they do their best to accommodate my father's wishes for meals while keeping in with his dietary requirements. So the rating is a 3 because the staff is decent and they keep it clean. It would be lower if based on the administration, doctors and the corporate headquarters. The activities director has been there a long time and is very nice and caring as well. I only reccommend the facility if the family members are willing to take an active roll in the care of their loved ones.