StoryPoint Prospect

The staff is wonderful. They are all so helpful and everyone knew my mom’s name within days. My mother is really impressed with the food. She has made many friends and has started to feel at home.

I had been trying to find the perfect place to place my loved one once her care exceeded what we were able to fully provide in home. I know that all caregivers want to keep their loved one at home as long as they can, and at StoryPoint, I feel like this was our next best option from being at home. From my first visit to tour the facility to moving my loved one in, it has felt like an extension of home and family - which places an ease on my heart knowing that she is being cared for in the best possible ways. Also to add, I can visit my loved one at anytime - no visit times - just as I feel I want/need to. Any questions that I have had, StoryPoint staff have been super helpful - always answering my questions, even though trivial and silly. If you are on the fence for placing a loved one because you don't feel like you can do it, just like I was, please take the time to tour StoryPoint and give them the opportunity to show you all that they have to offer. I had toured many sites prior to StoryPoint, feeling defeated and with a scary feeling of how I was going to keep the care of my loved one up, but StoryPoint put me at ease. You can tell that their staff loves what they do and are in it for the right reasons.

My mom moved into StoryPoint Prospect a week ago. I like pretty much everything about it. They have their own yard for walking. They have 24/7 care people in that memory unit. We understand there's a two-week grace period for my mom to get adapted there, but it looks like it's going well so far. I have not tasted the food, but I was told that my mom was eating well, so I guess it is good. The facility was very well-maintained and I like how it looks like. They have puzzles and musical activities. There are a lot of things that people living there can do. The place was very welcoming. This was pretty much the reason why we chose them over others.

They are honest and up front about the care, expectations, and transitions. They did not refuse admit back when there was an occasional need for hospital care. I would definitely recommend StoryPoint Prospect to other families looking.

5 on all categories! We have been very pleased with the facilities and staff. What we like the most about StoryPoint Prospect is the friendly and helpful staff. Location near family!

My father who had Parkinson’s and dementia was admitted to the memory care unit where he stayed less than 4 weeks. My sisters and I were assured by the staff our father would be assisted with meals and encouraged to eat. However, after a fall at StoryPoint, which was not new to us due to his Parkinson’s, he was admitted to a local hospital and found to be severely dehydrated to the point he had acute kidney injury. He also had a massive weight loss of more than 20 pounds in 26 days! The hospital physician stated our dad had severe malnutrition. The fact that we were not informed at any point of his inability/refusal to eat or drink was very concerning. Our father passed away a few short weeks after leaving Storypoint and I can’t help but wonder if our decision to place him at StoryPoint lead the catalyst that led to his death. Needless to say, I would not recommend anyone place their loved one at this facility. Also, I would rate Zero stars but to submit review I had to choose one.

I stayed here after a hip replacement. I am 90 years old, 91 in March. The facility is top notch. The food is amazing. I was surprised by how many activities were available for us residents. The services they provide went above and beyond my expectations. It is very open and clean but still has a comfortable feel. At first, I thought the staff was looking at their phones a little too much and then I learned their healthcare system runs through the phones. They receive detailed information regarding residents and other issues in real time. This explains why the staff is so exceptional at accommodating each resident's individual needs. So friendly and attentive. I absolutely recommend this facility and would stay here again. Job well done.

I visited a friend, staff greeted me as I entered the building. I had the pronate lunch and the food was amazing. My friend stated she received excellent care and is very happy. Wished she had made the move sooner.

This facility is amazing. It offers high quality care with accompanying quality food, entertainment, and individualized care!! So warm and inviting with an extremely open floor plan and attentive, friendly, educated and caring staff! Glad we found this place for my mother-in-law! Answer to a prayer.

The personal care area is really nice with great room options. The common areas are really well decorated and maintained. The dining room is nice with good food and friendly staff. The team cares about the tenants and treats like family. The memory care area is a good size. Lastly the cost was one of the best values for Oldham County and East End Louisville that I found when selecting home for my mom. Recommend this plan as not too big and just right size to help personalize your experience and care.

The rooms are relatively spacious, but you'll likely need to clean it yourself as housekeeping is hit or miss. I have several pictures of things like vomit on the floor, two separate times that urine samples were left out for an unspecified amount of time. And the bathroom, yikes, have had to clean that myself several times as well. Food - definite improvement over time! But, they serve soda with every single meal. It is served family style and some residents cannot cut their food, so they do the best they can eating. But overall, one thing that has improved, is the quality of the food. Interaction with staff - well, if you can find them! Some are very good. Most are not. I have several pictures of staff sleeping. I have heard on numerous occasions, the staff yelling at residents in memory care because they won't do what they want them to do. It is shocking. Several weeks ago, both memory care doors were alarming for well over 8 minutes with no one on the unit to stop the alarm. I watched and caught another memory care resident leaving the unit and brought him back in. I have video of this. The memory care unit is locked and you have to ring a bell. I often wait well over 5 minutes for someone to let me in. I think the record was around 15 minutes, despite ringing several times. I found a nurse and she let me in. If you're looking for consistent enrichment for your memory care family, this is not the place. I have found that they are on their phones and actually seem quite bothered to be there. They complain loudly to each other about their schedules, using profanity and in front of family and residents. I would venture to guess that the staff in memory care is not trained in working with dementia patients. My dad eloped and was found by a stranger on the side of the road. We were not notified by StoryPoint. They didn't know he was gone until he was brought back. The only reason we found out is because the person who found him called the number we wrote on his airtags. We did not receive the message until the following morning. From a stranger. Not one person from SP called to let us know that he had gotten out of the building. I found a new place for my dad to live and I've never been so relieved. I was waiting to submit this review so he didn't receive any blowback. StoryPoint prospect has somehow kept my dad alive for the past year or so, but that's about it. I can't wait to move him and will tell anyone listening to not send your loved one to this community.

I set up as a vendor for the bazaar. From the moment I arrived I was greeted, everyone was kind, friendly, and helpful. Staff help me clean up my area and load my car. It is a beautiful place. The residents were happy & engaged. Santa on the firetruck was awesome.

I was a vendor who set up for the holiday bizarre. From the time I walked in the staff was welcoming and the environment was fun and outgoing. I would be willing to place my mom here if the need arises.

Overall good. Only been here 4 weeks.

I, with my wife, have been here for 6 months. The care persons and the staff genuinely care about the residents! The overnight laundry staff is incompetent. The major need is more staff for housekeeping, dining room, and caregivers. Finally, this is a safe, secure, and caring, loving home for us.

Always a pleasant experience, Staff is friendly and so helpful. The atmosphere is ALIVE!!

I had not realized how much a community environment meant to my mother at her stage of Alzheimer's'/dementia. StoryPoint has exceeded expectations and moms life has returned to a level we the family are much happier with. Mom has a social life and gets to visit so many places and things. The Thanksgiving dinner was exceptional, it was a wonderful experience.

The executive director is OUTSTANDING in her care and attention to wants and needs of residents. She really cares about us and shows it. She organizes the dining service especially well. It is not the same without her - I am so happy to see her. She makes my day good!

The care that my ninety four year old dad received on the Memory Care unit was excellent. The staff was very caring. The food was excellent and delicious. The cost per month was very reasonable and the management staff was superb. Truly a home away from home!

My mother moved into this community about 18 months ago and in hindsight we have no regrets. Great facility with dedicated and caring staff. Were some glitches involving dining service earlier this year but they have made some noticeable changes and things have improved significantly. The Executive Director is personally involved with the residents and has gone above and beyond what should be expected in recent months after my mother was hospitalized and then in rehab. Highly recommend!

Great, clean facility! My relative has lived in the assisted living section for over a year and feels safe and comfortable. The 1 bedroom floor plan are very spacious and easy to move around a walker. The staff are friendly and willing to help.

Having to move a loved one into assisted living is never easy, and it is by no means the end of all responsibility for the family in terms of their continued care and engagement of their family resident. Knowing this, I continue to be a very present and active part of mom’s life. Overall we are satisfied with her experience to date. It is not easy, but StoryPoint has been a helpful partner to me in making this work.

The move in process at StoryPoint Prospect was easy, as long as you go informed and aware. Memory care units are expensive and offer greater care, but not full time hands on that we all hope to not need. The staff were honest about what is available and the tour was a great showcase of real world situations. StoryPoint was super clean and the staff were excited to meet and engage with my loved one. He appeared to fit the environment and current milieu. He could also afford to self pay, so that makes a difference. To be honest, most Memory Care units met most of our criteria but their current mix of staff and residents was not on par for my loved one's more adventurous wandering self. Some other places may have also met our criteria, but visiting every home was not our goal. I would recommend StoryPoint Prospect to others.

Great care and good friendly people! Absolutely great experience! I would recommend. If needed,this is where I would go for care and comfort!

Overall, everyone is very pleasant and helpful to my mom. The facility is clean and well kept. However, for the cost, I think toilet paper and even depends should be included. The staff in memory care is awesome! [name removed] is the bomb we love them

Nice clean rooms. Quick updates regarding resident’s health. Plenty of activities. A very caring staff.

StoryPoint is an amazing community that loves and cares for all its residents as if they were a part of their family. The activity's are enriching and exciting, always keeping the residents excited and entertained.

Wonderful community located in the beautiful, safe and desirable Prospect area. The leadership in this community are making the overall resident experience one that can’t be beat in any other community. Residents and staff are happy, healthy and truly care for each other like family. There’s no question as to why this community is known as Louisville’s finest.

Was greeted by friendly staff. Very clean and "homey".

We had a wonderful tour! It is a beautiful community. The staff was all smiling and friendly.

My loved one is happy at Prospect. She is always participating in activities and going on field trips. The staff is always nice and the food always tastes great. I love coming to visit my loved one, because she is so happy.

Residents seemed content, pleased with the activities going on in community and enjoying them.

I'm very satisfied with the entire organization.

the staff is truly exceptional. They treat each residents like family. I was thrilled to be part of this facility and would gladly recommend to friends and family.

If you value your loved one’s well being at all, do not send them to Story Point. To be clear, this is a gorgeous facility, and Deb has a wonderful sales pitch that makes it sound like your loved one will be well cared for, stimulated with activities, and most of all safe. We first moved my grandmother in back in February. The issues started after a couple weeks, with Eduardo on second shift saying she required too much attention. She was working with PT and OT on safely walking and getting up and down herself. We made a few complaints about her not getting bathed regularly, and then after a few more weeks were told we either needed to start paying 2K more a month or move her to their new memory care unit. Another sales job by Deb, we were told there was a 4-1 patient/aide ratio, the staff was trained to assist her better, and they would make sure she participated in more activities to keep her mind sharp. Shortly after moving her to memory care, PT didn’t want to treat her anymore because she “wasn’t retaining what they taught her”. This, coupled with our further complaints that her basic hygiene wasn’t being taken care of, the facility recommended we call in hospice. Hospice denied her because she was too healthy for their services. At this point, Story Point discharged her from all therapies in an effort to get Medicare to cover hospice services, so hospice could take care of her hygiene needs. For four weeks, she received no therapies, which did cause her to deteriorate enough that hospice ended up accepting her. Shortly after this, the director of the facility called and said we needed to look for somewhere else for her to stay. We finally got her out of the facility, so I feel comfortable leaving this review. My grandma was mishandled by aides who didn’t know how to appropriately transfer her. She was left in bed on a routine basis in soiled sheets, and upon getting up did not have her bathroom needs attended to. I’ve watched aides grab her by the hands and pull up this 91 year old woman with all their body weight. I’ve watched them give her a sponge bath on the toilet instead of taking her to the shower. We’ve asked for aides to help her to the bathroom and been told no. We’ve pulled the emergency cord for help in the bathroom and no one ever came. I, personally, have spent 6-7 hour stretches with her as a means of monitoring her care, and no aides have ever come to check on her. She’s not taken to activities and is routinely left in a transport chair in her room alone for hours on end. She deteriorated mentally and physically during her time at this facility. I cannot stress enough how apathetic the aides are toward the well being of their residents. I’ve worked retail jobs in high school that required more training than it takes to be a glorified babysitter at this facility. These people are not to be trusted and if this review saves one person from going through the same thing my grandma and family have been through, I will have made some good out of this horrendous situation.

We toured with StoryPoint Prospect and it went great - we really liked everything that we saw. The atmosphere was vibrant and they seemed to have a lot of great amenities offered for the residents. It was up to my brother and he decided on another facility, but this was one of our top favorites.

My parent recently returned to StoryPoint after giving another community a try in order to be close to a relative. Once settled into the other community, she realized how much she missed the StoryPoint Prospect family; the staff is warm and welcoming and they do not miss an opportunity to provide service with a smile. She feels at home again and appreciates even more all of the offerings of this conveniently located community.

We cannot not say enough Good about the Story Point in Prospect Kentucky The Administration and the Staff are excellent. The Facility is a perfect size, not too large and not too small. It is large enough to offer a variety of services and social events yet small enough that you have an attachment to the Staff and those living there at Story Point. Thanks to everyone who has made our experience so good

I am a semi-professional singer/songwriter and a good portion of my business comes from entertaining in retirement communities and the like around the Louisville area. I have performed in over 40 communities in the last year, and the Activity and Life Enrichment Directors are some of the hardest working people I know, and Storypoint Prospect is no exception. CJ Spaulding in particular is always thinking and working to develop new, diverse and creative activities, theme weeks, special and holiday events and day trips to help residents stay happy and socially engaged. The atmosphere is warm, friendly and inviting and folks are always in good spirits when I visit. I can easily envision spending my own retirement in a community such as this.

Story point is the most amazing senior living community they have the best staff ever and they care so much for each and every person that comes there they have the absolute best event coordinator there he is always doing fun stuff with the community and when you walk in you can just feel how much they love their community and how much their community loves them I highly recommend Story point!

This place is great. Everytime I visit my friend Judy she tells me about all the amazing things they are doing in Activities. Their activity director Clinton is so sweet and has fun things for the residents to look forward to. The food looks and smells so good. Everyone I have met is always very friendly and the other residents always seem very happy. This is a great place for our community seniors.

I enjoy living here - good food, good friends, wonderful activities.

StoryPoint has gone above and beyond! They have put my family and I at ease, knowing she is in the right place. A beautiful facility and extremely caring staff!

I have called Storypoint home for nearly 3 years. Each and everyone of the workers here are so nice. The food is always great and their is new endz variety of fun things for us to do.

Amazed by this community everyday. It is beautiful and filled with love and kindness. The food is always top-notch and their activities are always the talk of the town. I'm thankful my mother calls this place home.

Food is excellent each meal has several selections.

Nice staff-good surroundings attractive friendly people.

An awesome senior living experience! Residents are really involved and given many options to enrich their days! Beautiful building and great staff!

Great and friendly staff. Lots of fun activities each week.

Great activities much improved lovely interior, good food.