The Willows at Citation

The staff really seem to care. Very clean.

I have nothing but positive things to say about The Willows! The facility is very clean, bright and inviting and the staff are accessible and go above and beyond everyday. I left each evening knowing my sister in law was in good hands 😊

Staff is wonderful and the facility is kept very clean!

Beautiful facility who treat residents as family! Food is great and there is always something going on. Happy Hour on Fridays is fun!

First the bad experience with the 2nd shift Charge nurse, she's been there ten years! Ms. Stacey is rude & aggressive. She's Hot Tempered, unpleasant & is Quick to throw insults to whomever. One evening I was getting a drink for my family member (resident) & the nursing station is about 25' feet away from where I was, Ms Stacey started asking me what time I was leaving, (nursing homes by law can NOT restrict visiting hours) I said as soon as my relative is settled in for the night, & I finished getting the drink & when & I turned around she was STARING a hole thru me & wouldn't turn away, so I asked her if she had said something to me. Which she replied when are you leaving? I repeated as soon as my relative is settled in. This bullying technique is TOTALLY UNCALLED for. (They were on oxygen & REPEATEDLY it would get out of place so they weren't receiving oxygen) & had a catheter in place & unable to walk or get up or reach ANYTHING that wasn't secured close by & at the time was disoriented from the recent move from hospital & had requested for me to be there. On TWO Separate occasions one day after the Next during Ms. Stacy's night shift my relative's oxygen level was checked by the First shift nurse & was found to be 70, & next day 76. They are by law REQUIRED to check on EVERY resident Every TWO hours. Had this been done this EXTREMELY LOW oxygen level would NOT have happened! For the Most part they do NOT even check residents during the day time every two hours. My relative said the first two or three nights he did NOT see one person. When Ms. Stacey is working on the wing where you are NONE Of the nurse aids ect smile or are friendly when she's on duty. However when she's NOT there those SAME employees smile & are friendly when she doesn't work with them. Ms. Stacey asked me to step outside of the room & as I was waiting I heard her say "I don't know if she has short term memory loss" referring to me. Another instance I was asking an aide if they had a label so I could place it on a jar of ointment for my relative & later Ms. Stacey stopped me in the hall & accused me of stopping & looking at her cart. Btw the cart was near the room where her & the aide were in (I stood about 3-4' back from the cart waiting for someone to come out of the room to ask for a label) after she accused me of stopping & looking at her cart I said no I didn't, she said it again, I repeated no I didn't, she stated that THREE Times & I repeated No I didn't & then told her she was a Liar & she can go watch the video, she then walked off & was talking as she went & said you're just after that .... money. *This is a PARTIAL list of the things Ms. Stacey did & said while I was visiting. The next day, (I was visiting daily) I was going to file a formal complaint against her and I hadn't been there 15 minits & the Administrator over the facility & another female employee came to the room entrance & requested to speak with me a few minutes. Ms. Stacey had written up a complaint on me & in it she said I had been "shuffling" around IN her cart. *(Note her change of story) It's the law to keep medicine & their cabinets LOCKED at ALL times. If this was true she FAILED to SECURE it & was DERELICT in her duties & I Have to ask was Ms. Stacey reprimanded for this? Also Was she trying to use me as a cover for missing medicines or lost paperwork? I told them go watch the video you will see that I had NOT been looking at her cart nor had I been in it. The administrator said that wasn't very professional of her. I told them I give respect & expect it in return & I'm glad they came 1) because it saved me the trouble of finding them 2) accusations of someone getting into the nurses cart (which stays in the hall) SHOULD be checked into. MOST of the employees ARE Friendly & kind towards the residents & the rehabilitation staff are good, friendly & patient. The food is GOOD! They have multiple things residents can do so they're not confined to a room & television which is AWESOME! Administrator was friendly & kind towards me.

The dietary team is amazing and they have the best food!

Terrible place for your family if they need care. My mother was there for rehab in December-January. Staffs answer when she needed them was "I'll be right back" and she wouldn't see them again for hours. The on-site laundry lost, accidently threw away according to staff, 3 new pair of pajamas costing about $200. I presented the Willows with a receipt for the pajamas in February but have not heard from them about the pajamas although they did send another bill in May 2024 wanting more money after we had already paid the original bill. It is only about MAKING money with this place while avoiding responsibility.

So I had a discussion with one of their representatives and was told they don't accept insurance for stays for Hospice patients! Not sure why they give af whether the insurance or a Vets benefits pay them, other than they know they can't juice the government for money like they can and probably do private pay patients and their family's!!!! Couldn't give less than 1 star but if I could, smh.......!!!!

The Willows at Citation was a beautiful building. It's in a quiet neighborhood and it does not look like a nursing home inside or outside. I told my friend it was more like a hotel. We have not seen the room where she's going to be, but we have seen similar rooms and one of the girls even sent us pictures, too, to show her. Jaden was very accommodating and answered all of our questions. Last week, she even came to my friend's house and talked with her. If we pass staff in the halls, most of them stop and talk to us. Even the CEO was out and about and he stopped and talked with us. The dining area looks like a restaurant. It's very nice, very clean, and has lots of room. So, that was a plus. I haven't seen all of the facilities, but they have physical therapy, occupational therapy, a beauty shop, and a full-time nurse. It's just top-notch.

I had a friend who was at The Willows at Citation. That's a very nice place. My friend was there for nine months. Of course, that was during COVID, so there was a lot of stuff that was curtailed, but it was very clean. The nurses were responsive. Everybody there was just as nice as they could be. The food was good. I liked it. My friend, however, was very particular. She called the chef in from the kitchen and tried to give him different recipes, so that would make things more senior-friendly. But the food I thought was very good. It was during COVID that my friend was there, so they had a happy hour, they would bring independent retailers from outside for the residents to be able to purchase clothes or jewelry or purses or stuff like that. They had a room where you could just go and be with your family. They were very accommodating when it came to just doing things with the family. They had buses that would take you to the doctor. They had an activity director, too. The grounds were in a very good condition. They had good people working on the grounds, and they did a great job.

My mom was there for Rehab from [date removed]. She went in walking and came out frail and malnourished. When her money ran out they said she has to go or make other financial arrangements. The director of nursing [name removed] and social worker [name removed] actions verbally were very insincere. And made no effort to try to assist our family in finding a new location for my mom nor were willing to work with us. They called us on Friday before the Labor Day weekend to give off notice. Absolutely unacceptable I would think long and hard before putting your loved one there.

If you are looking for a place for your loved one this place is not it! My mom went to The Willows for rehab after a stay at the hospital. Her health has gone downhill since she has been there. She can not walk or do general daily hygiene care without help. My mom has not been eating well during her stay nor have they addressed the issue with proper nutrition for her. They just say “ yeah she eats like a bird” and nothing no consultation with trying to improve this. She is so week now due to this she can not walk on her own. And mind you she was able to stand and walk before entering the facility. I received a call on August 1, 2023 at 1:35 pm that therapy was going to release her now mind you it is Labor Day weekend. They said that they would send referrals out to all the nursing homes for a long-term bed. And on September 5, 2023 if she was not on private pay, that she would have to find another facility. So think about that for a moment, I had no time to plan on trying to find my mother another facility. Just in my opinion, it would appear that they are not concerned with caring for the elderly. It’s all about the money and not about trying to help families secure a more permanent location for their loved ones. And to top it off giving my family one business day to do this is appalling to me. Shame on you Willows

If you are considering having a loved one at this facility. I would look further for long-term care. Shortly after she left the hospital, she went to the Willows for rehab. In which she did not go half the time and actually got worse. After dismissed her, they gave me three days to move my mom somewhere else. It seems to be all about the money with this company. Shame shame on you.

They take great care of my wife's aunt

While they have issues getting bills straight with insurance and such, (hence less than 5 stars, and that’s been way too time consuming and frustrating for us) this is a 5 star facility with 5 star care staff and food service. But most important, those providing the care for those there (my mom in in memory care, Alzheimer’s. ) are VERY good about keeping my sister and I informed of issues, falls, or needs. They are involved with their charges!!! They send daily Covid reports for the whole system and do other updates! I have more to say, all positive, but won’t go on.

The most excellent place ever!! Great staff, great food, Great facility. The food variety was really nice and you could request them to make something else if you did like what they were serving I would recommend this community to others.

This is my 3rd replacement surgery. I have come to The Willows all 3x. Good food, good care, pleasant nurses. Medicine deliverys are good. Now during breakfast lunch and dinner you might have a slow down. But all in all I believe this is a great place to do rehabilitation after knee or hip replacement surgery. PT and O T know there stuff and can get you walking in the best way possible.

I was there for physical therapy. I got a blood clot from surgery. Three different nurses tried to give me wrong dosage of medicine. I caught it The food was terrible. I got a tray one night at 7:30 my sheets were never changed. I worry about the residents. Are they getting wrong medicine It is a beautiful building but they take better care of the flowers outside than the residents. Physical therapy was very good but is the only thing good. Not enough aides my call button didn’t work. The lady across the hall fell out of her wheelchair in her room and laid there forever before they came. I saw this.

The Willows at Citation is doing an excellent job. They give good care. It's a great place, it's clean, and the food is good. I don't have anything bad to say about it. The staff is excellent and very caring, and they have plenty of help. Mom is in skilled nursing. The food is like eating in a five-star restaurant. Everybody seems to be satisfied with the activities.

The Willows at Citation was very nice and clean. The staff member who assisted us was very helpful, very nice, and very informative. The dining area was very nice and clean too. There was a church service in the lobby, and they were singing. We also saw the physical therapy room.

I referred my sister to Willows at Fritz Farm in Lex., KY in the fall of 2017, for post -op care. She stayed with them approx. 3 months and has nothing but praise for the facility and the staff. When she needs care/assistance again she has told me she would like to return to the Willows.

Our tour at The Willows at Citation was fine. The physical environment was very nice, and people seemed to enjoy it. The dining setup looked very nice and very appropriate for the elderly. The rooms were very nice. The staff was very informative and very friendly.

Nauseating

What can you say about a care facility that has only one agenda, and that"s to take your money When it runs out , you can pretty much rest assured that you will be kicked out too. What would you think about man that cannot walk, shower, or take even get out of bed being put on a bus and being dumped in someones yard thank of the Willows We tried to make payment arrangements but they will not even work with us. They would not even help with finding a new place 1500 a month fixed income and its out on the street Save yourself and your family the pain of even trying the Willows Yes this is not a good review but we tried and you may have to some day too.