The Willows at Fritz Farm

Great care and service for our mom. Always !

This place is terrible do not go there

My mom was a resident of The Willows At Fritz Farm. I like their activities, all the functions they offer, and a lot of community time together. The food was not of a high quality for what we paid. I'm very disappointed in the quality of the food. It's just such a huge place. My mother was overstimulated there. She was there for almost two years. We just couldn't afford it anymore. It was too expensive. There's a constant turnover in the staff. I didn't like that. There's a lot of room for improvement. Their rooms were very small, and they did not have very much closet space.

Staff was very responsive and polite. Therapy was outstanding. My Mother was zero weight bearing when she arrived. She was there two weeks and upon discharge was mobile and walking with the assist of her walker. Thank you Willows at Fritz Farm!

My Mom came to the Willows for rehab after a broken hip in October and I have nothing but nice things to say about it. All the staff were amazing and so kind and helpful to both my Mom and our family. I highly recommend the Willows!

The Willows At Fritz Farm was very nice. The dining room was laid out like some kind of a nice fancy restaurant. The lights almost looked like chandeliers. The rooms weren't big (I just looked at a single), but it had a nice bed and a nice place to put all your clothes and stuff. They had an activities area, a wet bar, and a bistro. It was more like a country club (that's why it was $10,000 a month). The lady I met at the place and the one who took me around seemed to like working there and were very knowledgeable about everything. She was good at her job. She knew what she was doing and was very friendly. The facility was very, very clean and well-kept.

Everything and everyone was wonderful. This is the best health care face I have ever seen. The staff was friendly and efficient. The food was great and therapists were fantastic. I highly recommended this facility

My wife has dementia and she's in a nursing home at The Willows at Fritz Farm. It turns out her condition is such that she's only eligible for skilled nursing. She could not be in assisted living, so I moved her to a semi-private room which is more in line with my long-term healthcare insurance. Right now, she's happy. It's a good nursing home. I'm happy with it. They're really good. I'm very impressed with them. The community includes assisted living as well as rehab and skilled nursing. It's a mix. She's there for long-term care. The staff has been wonderful. I'm there several times a week, and I know a lot of them by name. I have never come across anybody that was anything but very concerned, very pleasant, and very competent. It's been a good experience. They do a good job. They have single and double rooms. She was in a single room, which was a good-sized room, then I moved her to a semi-private. In her current state, I think she needs more activity around her rather than being in a single room because she doesn't interact very much anymore. They've done a good job of getting her a compatible roommate and they care for her. My wife is not able to participate in many activities. She likes art, so they did a lot of art. They've got games for people who are more able to participate. They do word searches and that type of thing. Under normal conditions, when they're not under a pandemic, they've always had a lot of activities to stimulate the minds of the residents. Once in a while when I go in, she's working individually with one of the recreation people and they have her doing something. They've got the therapy and they work with her every day. She's not using her arms anymore, and her hands are clamping up and they work on that every day. They have a beauty salon, a library, and two dining areas, one's a little bit smaller and one's large. They have entertainment every Friday afternoon and happy hour where they serve a little wine and they've got a musician coming in and playing. They try to do things to keep everybody occupied. Right now is not a good example because every nursing home is having a staffing issue. They've had a lot of turnover because of COVID, but I've been very impressed with the people they've brought in. It's a good place. It's not cheap, but I would rate everybody top-notch. I could not be more pleased and everybody that I've talked to and when our kids come down from Chicago, everybody is just happy as they can be under the circumstances with the care she's getting. I feel like I've gotten the best place in town. I like everything. I always wish it was less expensive, but if I thought that it was not a good value, I could move her someplace else, and I haven't done that. I've been in enough nursing homes where you smell urine when you go in, and you don't ever smell anything in that nursing home.

My Dad is there. Has been there 3 days, without being able to watch T.V in his room. I have Tryed yo get them to fix it. No response.

We tried 4 times to get my sister in law in. Each time we were waiting for a call back from an individual who would meet with my sister in law. This person must be very busy. SHE NEVER CALLED. After months of waiting we now have wonderful 24/7 care from individuals, something The Willows wouldn't couldn't give. Very disappointed in this facility.

My mom went there for a stroke rehab and ended up staying there for 6 months until she passed recently. She was 93 and had dementia and short term memory issues and could not walk. The care could not have been better. They went to extremes to keep her eating and active, the food was great, and the staff was genuinely concerned about her well being. Allowing dogs to visit is a big plus too. They worked with hospice to make sure mom did not have any pain or anxiety at the end. Highly recommend.

My husband was taken to the Willows 2 weeks ago after a stroke and I can't think of a more perfect place to do rehab in. I am shocked by some of the bad reviews people have given this place because my experience has been nothing but positive. The staff is amazing, the office, nurses, kitchen, everyone that works there is just so caring and helpful. If I have a question they always get back to me with an answer. The food is top notch and a great variety is always available. I had brunch there today and I had asparagus, prime rib and potatoes and I have to say the prime rib was out of this world. The place is clean and cheerfully decorated. I would give this place 10 stars if I could. I have put my grandmother, mother and dad in similar places and none of them compare to this fantastic place

Very clean, staff was engaged and friendly!!! I would recommend to anyone.

After surgery and a fall my husband and I spent over a month here, the care was outstanding and his progress/recovery was steady and complete. The staff was knowledgeable and warm and the therapy was intensive and A++. Everyone was helpful and all pitched in to make sure things ran efficiently. I also observed no disrespectful, hurried, or impatient responses to any of the residents by staff. Everyone truly seemed to care. I was very impressed that the director was actively involved in every task whether it was bringing me a blanket, working the hall and dining room food delivery, or just sitting with a resident. We will certainly return if needed.

If I could give this place a negative 75, I would. We were so excited to move my grandma here from the hospital because they had good reviews and it's a newer facility. We were in for a very rude awakening! PLEASE, do not take your loved ones the The Willows. The staff is VERY rude and unprofessional. None of them ever knew what was going on when we asked questions. The nurses did not communicate from day shift to night shift. My grandma left this place with a bed sore. They lost her medication, her pain medication...which somehow mysteriously reappeared after we started raising hell over it. They had the bottle, but the pills were gone and then suddenly they were back in the bottle. She had hip replacement, so she had to be assisted when getting up and down and in and out of bed. Several times during the 2 weeks she stayed, she had to use the bathroom on her self because she couldn't get up and her call light was ignored by her nurse. We completely understand that the nurse could not come running as soon as the light went off....however, a grown woman having to pee on herself on several occasions, is absolutely ridiculous. She was having bladder issues, so they collected urine to check for infection, three days later when asked, we were informed that they did not show any results or show that it had been sent out. So it was collected again, said they sent it for a culture, never heard another word about it. The physical therapist is the one that found the bed sore, she informed my grandma, my sister and her day shift nurse. That evening when I came in and asked her night nurse what was being done about the bed sore, she had no idea what I was talking about, she said the day shift nurse did not note it in her chart. She then said that she would make sure it was treated and they would wedge her every couple hours to keep the pressure off....never happened. She saw her surgeon for a follow up on Thursday, he was very upset about the bed sore, and said that he had never had a patient get a bed sore after that type of procedure. And to beat it all....the food was nasty and cold every meal. I have never seen such awful care and such an awful place in my life. Trust me, I could go on and on about the awful experience, as there is much more to tell. Please, please do not leave your loved ones to be cared for by this awful facility.

This place is absolutely HORRIBLE!!! I will NEVER allow any of my loved ones to ever go here again!!! The staff is RUDE, UNPROFESSIONAL, NEVER knew what was going on, "LOST" pain medications, would not answer any questions, they allowed her to get a bed sore while there, Etc. Her surgeon is livid, he said he has NEVER had one of his patients get a bed sore! I could go on and on and on about this place! This place is absolutely ridiculous and the care received is uncalled for!!!

My Aunt Dee went here after both of her knee surgeries. The care here is not up to par and neither is the food. I would look for a different place. :(

Beautiful facility with wonderful caring staff!

They do not give out medications as directed by doctors. It is at the nurses discretion. There pharmacy is not local so it could take 8-12 hours before they get the medicines in for their patients. Patients are forgotten about when it comes to meals and if they push the call button l, then it could take an hour or longer for them to come. The only bright spot is the housekeeping and therapists that work here. The facility is very clean and the therapists are great with the patients. Think twice before sending your loved one here especially if they need a lot of care from nursing staff. If u look into the other reviews most of them are repeated by the same person at several other health facilities across the nation. That means that most of those recommendations are false and bought.

Have had the opportunity to see this fabulous facility first hand and enjoy the caring and friendly atmosphere. The meals are absolutely first rate and the rooms are very large and comfortable!

The nurses here are very unprofessional and very unfriendly , would highly suggest somewhere that has been around longer. They seem to have hired low end employees