River's Bend Retirement Community

I toured River's Bend Retirement Community. They were very helpful. The staff showed us various rooms. She went through and explained things. She was very, very thorough. They were good. The rooms were good sized, and the bathrooms were better than where my father is at. The place itself was very clean when we were there. They offered washing and they did a lot more than where my father is at.

This place is the literal worst. My mother stayed here for only a few months and nearly every day was on the floor, agitated, anxious. I was constantly fed stories about things she was supposedly doing without ever any real indication they were true. Such as going in other people's rooms going through their stuff, when I never even saw her with the ability to move around by herself. Staff there lost one of her hearing aids and tried to claim that my mother must have done it, when she was physically incapable of standing on her own with where they were located. Thankfully through constant calling I was able to prompt them into searching and finding them. That took several calls. I was called almost daily about her being on the floor. They eventually just resigned to putting down a mat and left her laying there. Eventually I was sent pictures from a family friend of my mother on the floor on a mat with a dirty blanket with feces where her head was. My mother has since been in another facility and NONE of these problems exist there. She is stable, not anxious, not on the floor every day. MUCH better cared for. I have made attempts since she left to get property that was left when she was transferred. Electronic items, a heart monitor, clothing, etc. NO attempt was ever made to notify of these items. NO attempt has ever been made to even locate these. NO attempt has been made to even call me after I have called and even showed up in person. DO NOT SEND YOUR LOVED ONES HERE. Nobody should ever have to see their family in the state I saw my mother. I reiterate, NONE of the issues experienced while at Rivers bend are present at her current location. It's unfortunate that I cannot give less than 1 star. If ever a place deserved a zero star rating, it is Rivers Bend

My loved one was previously a resident at River's Bend Retirement Community and overall his experience at this facility was good. The cleanliness and friendliness were good. The care services were okay. However, my loved one eventually needed more care and we ultimately ended up having to move him to an Assisted Living facility.