Windsor Care Center

Very unprofessional bunch of girls they don't have morals for there self let long your love ones. The respiones girl are very snobby and dont believe in help your family members at all visits a friend she begged me to take her some where else anywhere she said . I arrive to her cry and screaming for help she was needing her medicine they refused to give it to her most of the day as if they are the doctors whom is treatment her pain . Supposed to be living individually but they all choose to not be . Nasty place smells like old pee and bad wounds care there laundry is stained nasty . Keep looking you will find a better and cheaper place to work with you no against you. Thank you

One of the best nursing facilitiy in the state of Kentucky.

My mom was at Windsor Care Center. She did physical therapy there for 11 days. We loved it there. It's in our hometown. My mom would like to be there so she can be close to home. They're just very kind and helpful, and they seem to care about the patients. We went to a Thanksgiving dinner there, and the food was very good. Their rooms aren't very big, but they're very clean.

My grandma moved to Windsor Care Center. They've had great communication, they listened well, and have been very attentive to my grandmother's needs. The facility looks nice overall, but some of it looks way older and a bit more rundown than the rest. I had not tasted the food, but my grandmother did, and she sent me many pictures, and they look really good. She hasn't actively participated due to her physical capability right now, but there are a lot of activities for the people, and she's seeing people doing many things.

I currently have two family members that have called Windsor Care home for several years. The facility is very clean and the floors are always shinning. The activity department has several activities going on throughout the day. My aunts both have so much fun dancing, getting their nails done and attending church services. The food menu has recently changed. Just the other day my Aunt said, “that was the best meatloaf I have ever had”! Everyone is very friendly and helpful. The rehab department is top notch. They work with staff daily to help build their strength and confidence before returning home. My grandmother was in rehab for 6 weeks. The therapy crew worked with her daily until she was able to return home. On the days my granny was grumpy and didn’t feel like doing therapy they were so sweet to her. They would take the time to talk to her and motivate her to get up and get moving. Windsor Care has some of the best nurses and nurse aides around! They work hard making sure our loved ones are taken care of. It is a wonderful feeling knowing that your loved one will be safe, cared for, loved and respected! Our community is blessed to have a place like Windsor Care that can take care of our loved ones when we no longer can! Thank you to all the staff at Windsor Care!!

Always friendly, ready to help. The residents are so very well taken care of. There is always activities or entertainment for them. We love Windsor Care!

This facility needs to be updated. But the really bad part is for several weeks the call buttons were not working, the patients were given bells 🔔 to ring if they needed help (patient neglect). The staff definitely could not hear this bell when my father-in-law rang his. If this had been an emergency, this could have ended very bad. Also having clean linens is a problem, was told the facility only has one working washer for the last several months… The outside of this place is also being neglected… Shame on whoever owns this Facility!!! The only reason I gave 2 stars ⭐️ is that the ones that care for my father in law seem to be doing a good job..Especially with the lack of necessary equipment to provide care for their patients!!

At first this facility seemed like a nice place. After a while of observation I noticed quite a few disturbing things. From seeing and hearing a higher positioned worker yelling in the public place at the workers. Very unprofessional should be done in a confined space or a professional attitude. Don’t even get me started on some of the care at this facility. From the elderly sitting in their own waste, the meals being so tasteless that they start to lose weight fast. Letting call lights keep ringing while sitting at the desk. This is a place I would not work or live in myself. And the house keepers not collecting the bins regularly. Causes a huge odor that knocks the wind out of you. Overall if I could give 0 stars I would.

It’s okay

They took very good care of my Mother. The Nurses and they actual caretakers are excellent. The Food? Ugh. My mother lost 13 lbs. Had to bring her food from outside.

My mother was here and I liked it just fine.,

We toured the facility and though it looks nice, the admissions person, Amber, is not helpful, friendly, or professional what so ever. Finding LTC for a loved one is never easy, but this has made our experience so much worse. When I asked her if she had an information packet or a list of things we would need to do on our end she basically laughed at me. I’ve worked long term care in another state for 14 years and have never heard of a facility not having a “welcome” packet. After getting the run around for weeks, we finally let her know that we really need placement and as soon as possible. She then recommended that we find another facility. Unbelievable! Admissions is the first experience you have at a facility of this nature and I’m really not sure how Amber keeps her job there. So sad.

Always have a great time with those folks. Loved it. Great Staff.

Windsor Care Center is a wonderful place for your loved ones. They take awesome care of their residents always paying attention to each and every need and always contacting the family when there is an issue or question!! Thank you to each and every employee at this facility!! 💖💖

WORST PLACE EVER!!! NASTY, DOES NOT TAKE CARE OF PATIENTS!!! MY BROTHER LAYS IN HIS ON URINE ALL DAY!!! HE RINGS HIS BELL AND NO ONE SHOWS UP TO SEE WHAT'S WRONG!!! PLEASE DO NOT TAKE ANY OF YOUR FAMILY MEMBERS THERE!!

Singing with spruce first church of god

Had a wonderful visit with my brother (Bill) Lakes

If you have a loved one in here, keep an eye on them and their belongings. Anything valuable seems to disappear or will get thrown away. Some of the staff really does care and some of them, it's just a job to them and they don't belong in that line of work. For the one's that are just there to get a paycheck, if they don't like a resident that can take up for themselves, they will mentally and emotionally torture them. Just keep an eye on your loved one as much as you can be there.

Had a nice visit today

My brother has been there since November 2021 it is now February 17 2022 . He is there for therapy trying to walk again. Therapy is really good and for the most part I am happy with the nursing home part. He is in the lakeview unit. He says they are good to him. The staff is friendly and courteous. They have some drawbacks but most places do. So if I had to rate it 1-10 10 being the best I would say a 8. They have took good care of him and seem like they care

They suxk

I wouldn't take a dying dog here. There was some good people but that does not account for the bad care my mom got. The injury she got under their care that lead to her getting worse and passing. Be careful keep a close eye on your family members here.

Camargo Homemakers delivered Handmade Valentines to the residents at Windsor Care Center

They take very good care of there patients

I don't trust them

Sitting in his wheel chair, I walked in on him within minutes of him dying. Wouldn't take my German Shepard there. Nor would I step foot at St Joe in my Sterling who sent him there.

Nice place ,great employes

Nice place

A place for mom.

This place is AWFUL! ABSOLUTELY DISPICABLE! I wouldn't let my trash go to this place. People are screaming for help. Crammed into rooms needing help and attention. Nurses are oblivious and completely useless and utterly RUDE! This place should be condemned! My heart aches watching these poor elderly people suffer! They do NOT CARE ABOUT THESE RESIDENTS. Someone please step in and help these people.

STAY AWAY!! DIRTY, UNHEALTHY, DESPICABLE PEOPLE AND PLACE. My 76 year old mother was transferred from the hospital for rehabilitation at Windsor Care. From the moment we stepped in the place, we immediately regretted choosing this facility. The room was filthy: The prior occupant's dirty linens, washcloths, personal hygiene items were still in the room and the furniture, floors and bathroom were filthy. When mom's commode was emptied, they splashed feces onto the toilet and floor and left it there. They left the garbage full of the wipes with feces in the room. They were going to put her on a bed pan but we insisted that they help her out of bed to use the bedside commode. Mom was there for rehab yet they put her in a bed with no rehab or evaluation the first day. No meds the first day. No doctor saw her at all the entire time we were there. We had the nurse call the doctor and his response was that if we did not like it there, then leave. The food was horrible - dry sandwiches with tough meat and other food was inedible and nasty making mom lacking for nutrition. I told them that mom needed catheter care and they did not do same, resulting in mom ending up in the ER the day we took her out of there as the catheter stopped working after the aide in Windsor messed with it. The night shift nurses were cruel. The three of them were laughing and loud until I went out at midnight to ask them when quiet time was, and they said there was no such thing. After I complained, they were louder than ever - we did not sleep all night long and had my father pick us up and get us out of there the next afternoon. The man/patient across the hall screamed "NURSE!" all night and day long, more often being ignore than responded to. I stayed with mom 100% of the time while she was in the Windsor facility and I have never seen anything so disgusting and surreal. We are home and I am setting up physical therapy and in-home care - scary to be here without help but it is so much better being here scared than at Windsor neglected. I am reporting this facility to Medicare as it should not be in business. Rebecca M. Turner Cullen, NY.

My mom is there abd they have been wonderful

The Christmas party they had was terrific!!

*MOST WONDERFUL FACILTY IN KY!* With all of the horrible headlines seen in today’s news regarding the poor and sometimes downright cruel treatment of the elderly, Windsor Care provides a beacon of hope that there are still people in healthcare from administrators to nurses who honor the hippocratic oath for which it was intended. The employees at Windsor Care not only honor their commitments, but they TREASURE them. Giving medicine, bathing patients, etc. are responsibilities they perform every day and do without fail. However, Windsor employees EXCEED their responsibilities because they also come into work every single day with intentions to show their utmost love and compassion for every single patient and/or resident. My beautiful “Gram” who was a resident in the physical rehabilitation area twice before becoming a resident in the nursing home facility, lived there for almost four years before she died in July ‘15. We were fortunate in the way she had all of her mental faculties right up to the end. When I tell you that every single nurse, nurse’s asst., and even janitor not only enjoyed Gram’s company, but so many of them truly LOVED her. In fact, there wasn’t a day when she didn’t hear the words, “Love you, Mrs. T,” “Love you, Ms. Mary,” or “Love you, Gram.” When it was obvious Gram wouldn’t live for another 24 hours, everyone went into her room to say their goodbyes even though she wasn’t conscious. As tears fell down their cheeks, they leaned down to kiss her cheek and express their love and ultimately their sadness as well. As her family, we all sat in awe as every person came into the room; it reminded us how Gram never ceased to touch lives and make anyone who knew her feel loved and special. We realized she just wasn’t “our Gram.” Every nurse had the sweetest stories to share from conversations they had with Gram about anything from raising her family, to being married to Pap for 56 years, to the reviews of the latest Twilight movie. By the way, Gram was the biggest fan of the Twilight films. She wasn’t a fan on account of the vampire plot, but she absolutely adored the love story. Gram didn’t have use of her legs and was bed bound the last four years of her life. She only had to say, “Girls, can you re-start my movie, or can you put on the next Twilight movie for me?” Gram could recite every single word from any of the films. The “girls” loved talking with Gram about anything. She usually had a unique perspective, and she always loved the opportunity to speak her mind! Lol Anwyay, my point to speaking about all of this is to show how there is still a facility that not only cares for its residents, but the employees pour their hearts into making sure they take the ABSOLUTE BEST CARE of every resident. It just so happens one of Windsor’s former residents happens to be a beautiful woman for whom I called, “Gram.” If you ever need to make the difficult decision of placing your loved one in a nursing home, you should look no further than Windsor Care. I believe making this decision is always difficult because we are relying on strangers to be permanent caretakers of our loved ones. How can we trust strangers to take on this role for someone we love so dearly? Windsor NEVER failed our family because they never failed Gram. We saw their exceptional care for our loved one as well as countless other residents. From residents like Gram who have all mental faculties to patients with Alzheimer’s and can’t use the restroom on their own, every patient was cared for to the degree of absolute love and compassion. We are forever grateful we found Windsor Care. If you are fearful of finding a facility for your loved one, your fears will quickly be put at ease if you choose Windsor. To every person who ever cared for “Ms. Mary,” I know you’ll immediately know to whom this review is referencing because she made a permanent impression on countless hearts at Windsor. Furthermore, I want to thank all of you for the exceptional care, love, and compassion you showed Gram every day. THANK YOU FROM THE BOTTOM OF MY HEART.

My husband lives there now. They are now apart of my family. I enjoy spending time with each and everyone there.

Great nursing home. Clean caring staff. Residents seemed happy

Quality Care, Comforting staff, Cleansed environment and Skilled Nurses. A great respite facility for our loved ones.

My mom and I both love Windsor Care. The nurses and caretakers are wonderful.

They are so nice to the others there

It is such a great place for your loved ones to go when they get to that point. My great aunt just past away and she lived here the last two years of her life, and they really cared for her.